DNAnexus experienced a major incident on October 20, 2025 affecting Titan UI and Titan API and 1 more component, lasting 8h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 10:06 AM UTC
We are seeing issues in our platform that are related to the outage of our cloud provider.
- identified Oct 20, 2025, 11:05 AM UTC
The cloud provider is making progress in resolving the issue and we're seeing improved performance. However, Titan jobs are still affected.
- identified Oct 20, 2025, 12:55 PM UTC
All non us-east-1 regions are fully operational. We are still affected by the cloud provider outage in us-east-1 region that can result in job assignment delays.
- monitoring Oct 20, 2025, 12:59 PM UTC
All non us-east-1 regions are fully operational. We are still affected by the cloud provider outage in us-east-1 region that can result in job assignment delays.
- monitoring Oct 20, 2025, 04:36 PM UTC
All regions are currently affected.
- monitoring Oct 20, 2025, 07:33 PM UTC
We are seeing services return to normal and will continue monitoring closely. Users may now resume their activities
- resolved Oct 20, 2025, 09:07 PM UTC
This incident has been resolved.