Dialogue Outage History

Dialogue is up right now

Pingoru has recorded 51 incidents for Dialogue: 31 in the last 12 months and 5 in the last 90 days.

Source: status.dialogue.co

51incidents recorded
31last 12 months
5last 90 days
86 minutestypical duration
Incidents per month
024AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Dialogue in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202633 of 720 (0%)
May 202610 of 744 (0%)
June 202632 of 720 (0%)
July 202622 of 744 (0%)
August 202610 of 744 (0%)
September 202620 of 720 (0%)
October 202611 of 516 (0%)

Incidents, newest first

Minor October 16, 2026 Le système ne parvient pas à envoyer des fax // System failing to send faxes 1h 4m Care Platform

Started Oct 16, 2026, 01:47 PM UTC· resolved Oct 16, 2026, 02:51 PM UTC

  1. investigating Oct 16, 2026, 01:47 PM UTC

    We are currently investigating this issue.

  2. identified Oct 16, 2026, 02:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 16, 2026, 02:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 16, 2026, 02:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 9, 2026 Notepad issue preventing notes creation on CP // Problème avec Notepad empêchant la création de notes sur CP 11m Care Platform

Started Sep 09, 2026, 08:03 PM UTC· resolved Sep 09, 2026, 08:14 PM UTC

  1. investigating Sep 09, 2026, 08:03 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 09, 2026, 08:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 1, 2026 Fournisseur de téléphonie subit une dégradation de service // Phone service provider experiencing service degradation –

Started Sep 01, 2026, 05:00 PM UTC· resolved Sep 01, 2026, 05:00 PM UTC

  1. resolved Sep 03, 2026, 03:51 PM UTC

    We are currently investigating this issue.

Read the full incident report →

Minor August 6, 2026 Activation plus fréquente des épisodes // More frequent episode activation 11m Care Platform

Started Aug 06, 2026, 05:06 PM UTC· resolved Aug 06, 2026, 05:18 PM UTC

  1. identified Aug 06, 2026, 05:06 PM UTC

    English follows Une panne de notre fournisseur d'infonuagique entraîne une activation plus fréquente des épisodes. --- An outage from our cloud provider is increasing the rate of episode activation.

  2. monitoring Aug 06, 2026, 05:15 PM UTC

    English follows La situation semble être en train de se rétablir. --- The incident seems to be resolving.

  3. resolved Aug 06, 2026, 05:18 PM UTC

    English follows L'incident est terminé --- The incident is resolved

Read the full incident report →

Minor July 27, 2026 Impossible d'assigner des fournisseurs aux épisodes sur CP // Unable to assign providers to episodes on CP 12m Care Platform

Started Jul 27, 2026, 02:23 PM UTC· resolved Jul 27, 2026, 02:36 PM UTC

  1. investigating Jul 27, 2026, 02:23 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 27, 2026, 02:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 27, 2026, 02:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2026 Base de données Scribe rencontre des problèmes de latence liés à la charge // Scribe database experiencing load-induced latency issues 1h 27m Care Platform, Construire en santé - Member Web Application, Consult + Member Web Application, Dialogue Member Web Application and 5 more

Started Jul 14, 2026, 02:27 PM UTC· resolved Jul 14, 2026, 03:55 PM UTC

  1. investigating Jul 14, 2026, 02:27 PM UTC

    We are currently investigating this issue.

  2. identified Jul 14, 2026, 03:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 14, 2026, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 14, 2026, 03:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 25, 2026 Le pic d'utilisation de la base de données Scribe provoque diverses erreurs dans le CP // Scribe Database usage spike causing various errors in the CP 57m Care Platform

Started Jun 25, 2026, 11:36 PM UTC· resolved Jun 26, 2026, 12:34 AM UTC

  1. investigating Jun 25, 2026, 11:36 PM UTC

    We are currently investigating this issue.

  2. resolved Jun 26, 2026, 12:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 15, 2026 Échec de l'envoi des fax: compte de fax SR suspendu // Faxes failing to send: SR fax account suspended 15m Care Platform

Started Jun 15, 2026, 09:17 PM UTC· resolved Jun 15, 2026, 09:32 PM UTC

  1. identified Jun 15, 2026, 09:17 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Jun 15, 2026, 09:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 1, 2026 la Plateforme de Soins ne se charge pas après une mise à jour // CP not loading after an update 49m Care Platform

Started Jun 01, 2026, 01:37 PM UTC· resolved Jun 01, 2026, 02:27 PM UTC

  1. investigating Jun 01, 2026, 01:37 PM UTC

    We are currently investigating this issue.

  2. identified Jun 01, 2026, 01:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 01, 2026, 02:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 01, 2026, 02:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 27, 2026 Impossible de se connecter // Unable to login and sign up 11m Construire en santé - Member Web Application, Consult + Member Web Application, Dialogue Member Web Application, Lumino Health Virtual Care Member Web Application and 4 more

Started May 27, 2026, 09:00 PM UTC· resolved May 27, 2026, 09:11 PM UTC

  1. identified May 27, 2026, 09:00 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified May 27, 2026, 09:03 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 27, 2026, 09:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 27, 2026, 09:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 20, 2026 Problème avec les activités des moniteurs Google // Activities for Google trackers are failing 2h 12m Construire en santé - Member Mobile Application, Consult + Member Mobile Application, Dialogue Member Mobile Application, Lumino Health Virtual Care Member Mobile Application

Started Apr 20, 2026, 02:32 PM UTC· resolved Apr 20, 2026, 04:44 PM UTC

  1. identified Apr 20, 2026, 02:32 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Apr 20, 2026, 04:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 10, 2026 Les nouveaux usagers ne peuvent pas se connecter à l'application // New users cannot login 26m Construire en santé - Member Web Application, Consult + Member Web Application, Dialogue Member Web Application, Lumino Health Virtual Care Member Web Application and 4 more

Started Apr 10, 2026, 03:10 PM UTC· resolved Apr 10, 2026, 03:37 PM UTC

  1. identified Apr 10, 2026, 03:10 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Apr 10, 2026, 03:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 10, 2026, 03:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 2, 2026 Impossible de se connecter // Unable to login 7m Care Platform, Construire en santé - Member Web Application, Consult + Member Web Application, Dialogue Member Web Application and 5 more

Started Apr 02, 2026, 04:04 PM UTC· resolved Apr 02, 2026, 04:12 PM UTC

  1. investigating Apr 02, 2026, 04:04 PM UTC

    We are currently investigating this issue.

  2. identified Apr 02, 2026, 04:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 02, 2026, 04:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 02, 2026, 04:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 23, 2026 Les rapports clients ne sont pas disponibles // Client reports are not available 5h 38m Presto Client Reports

Started Mar 23, 2026, 07:04 PM UTC· resolved Mar 24, 2026, 12:43 AM UTC

  1. investigating Mar 23, 2026, 07:04 PM UTC

    Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor.

  2. resolved Mar 24, 2026, 12:43 AM UTC

    L'accès aux rapports a été rétabli. Access to reports has been restored.

Read the full incident report →

Major March 19, 2026 Les disponibilités de rendez-vous ne s'affichent pas // Appointment availabilities are not displaying 19m Care Platform, Construire en santé - Member Web Application, Consult + Member Web Application, Dialogue Member Web Application and 5 more

Started Mar 19, 2026, 10:10 PM UTC· resolved Mar 19, 2026, 10:29 PM UTC

  1. investigating Mar 19, 2026, 10:10 PM UTC

    Nous avons identifié un problème au niveau de la prise de rendez-vous et de la gestion des disponibilités de l'équipe de soins. Notre équipe travaille à déterminer la cause avec notre fournisseur de service. We have identified an issue with appointment booking and care team schedule management. Our team is working on identifying the root cause with our service provider.

  2. monitoring Mar 19, 2026, 10:22 PM UTC

    Nous avons identifié et résolu la cause du problème - les disponibilités s'affichent correctement de nouveau. Our team has identified and resolved the root cause of the problem - availabilities are now displaying normally again.

  3. resolved Mar 19, 2026, 10:29 PM UTC

    Le problème a été résolu. The problem has been fully resolved.

Read the full incident report →

Major March 5, 2026 Difficultés avec appels vidéo // Video call issues 19h 4m Care Platform, Construire en santé - Member Web Application, Consult + Member Web Application, Dialogue Member Web Application and 5 more

Started Mar 05, 2026, 10:46 PM UTC· resolved Mar 06, 2026, 05:50 PM UTC

  1. investigating Mar 05, 2026, 10:46 PM UTC

    Nous avons identifié des difficultés de connection aux appels vidéo pour la majorité des usagers. Notre équipe travaille à identifier et résoudre le problème. We have identified connection issues with video calls for most users. Our team is investigating and working towards resolving the problem.

  2. investigating Mar 05, 2026, 11:58 PM UTC

    Nous avons mis en place des mesures alternatives pour permettre à notre équipe de soins de procéder aux consultations malgré ces difficultés techniques. D'autres mises à jour seront disponibles lorsque nous aurons identifié la cause principale du problème d'origine. We've implemented alternate methods to enable our care team to proceed with consultations as usual despite these technical issues. Additional updates will be available when our team has identified the root cause of the original issue.

  3. resolved Mar 06, 2026, 05:50 PM UTC

    Notre équipe a identifié et résolu la source du problème. Les appels vidéo fonctionnent normalement de nouveau. Our team has identified and resolved the root cause of the issue. Video calls are working normally again.

Read the full incident report →

Notice March 5, 2026 Données de bien-être incorrectes dans les rapports clients // Wrong wellness data shown in client reports –

Started Mar 05, 2026, 04:30 PM UTC· resolved Mar 05, 2026, 04:30 PM UTC

  1. resolved Mar 11, 2026, 04:30 PM UTC

    We are currently investigating this issue.

Read the full incident report →

Notice March 2, 2026 Certains fournisseurs de soins n'ont pas pu voir les détails du profil CP des membres // Some service providers could not view members' CP profile details –

Started Mar 02, 2026, 08:30 PM UTC· resolved Mar 02, 2026, 08:30 PM UTC

  1. resolved Mar 02, 2026, 10:36 PM UTC

    We are currently investigating this issue.

Read the full incident report →

Notice February 12, 2026 Les processus basés sur les événements ont cessé de fonctionner // Events-based workflows stopped working –

Started Feb 12, 2026, 06:30 PM UTC· resolved Feb 12, 2026, 06:30 PM UTC

  1. resolved Feb 12, 2026, 07:02 PM UTC

    We are currently investigating this issue.

Read the full incident report →

Minor January 12, 2026 Problème avec l'envoi des ordonnances par fax // Issues with faxing prescriptions 21m Care Platform

Started Jan 12, 2026, 04:03 PM UTC· resolved Jan 12, 2026, 04:24 PM UTC

  1. identified Jan 12, 2026, 04:03 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jan 12, 2026, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 12, 2026, 04:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 6, 2026 Notepad issue preventing Rx from being created as documents –

Started Jan 06, 2026, 04:30 PM UTC· resolved Jan 06, 2026, 04:30 PM UTC

  1. resolved Jan 06, 2026, 05:12 PM UTC

    We are currently investigating this issue.

Read the full incident report →

Minor December 22, 2025 Les disponibilités des fournisseurs de soins ne se mettent plus à jour // Service provider availabilities are no longer updating 40m Care Platform, Construire en santé - Member Web Application, Consult + Member Web Application, Dialogue Member Web Application and 5 more

Started Dec 22, 2025, 02:05 PM UTC· resolved Dec 22, 2025, 02:45 PM UTC

  1. identified Dec 22, 2025, 02:05 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Dec 22, 2025, 02:08 PM UTC

    Nous avons identifié un problème avec notre système de gestion des rendez-vous, où les disponibilités de certain fournisseurs de soins sont obsolètes et ne se mettent plus à jour automatiquement. We've identified an issue in our appointment management system, where the availabilities of some service providers are out of date and no longer automatically refresh.

  3. resolved Dec 22, 2025, 02:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 2, 2025 Impossible de commencer une consultation / Unable to start a consult 5m Dialogue Member Application (US), Sunlife Health360 Member Application (US), Construire en santé - Member Web Application, Consult + Member Web Application and 4 more

Started Dec 02, 2025, 05:46 PM UTC· resolved Dec 02, 2025, 05:52 PM UTC

  1. identified Dec 02, 2025, 05:46 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Dec 02, 2025, 05:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 02, 2025, 05:51 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 02, 2025, 05:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025 Nos systèmes ont détecté une augmentation des échecs de connection // Our systems have detected increase in connection errors 6h 7m Care Platform, Construire en santé - Member Web Application, Consult + Member Web Application, Dialogue Member Web Application and 5 more

Started Nov 18, 2025, 01:26 PM UTC· resolved Nov 18, 2025, 07:34 PM UTC

  1. monitoring Nov 18, 2025, 01:26 PM UTC

    We are monitoring the status of our third-party provider. Nous surveillons l’état de notre fournisseur tiers.

  2. resolved Nov 18, 2025, 07:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 11, 2025 La connexion à l'application membre échoue // Login on member app is failing 7m Construire en santé - Member Web Application, Consult + Member Web Application, Dialogue Member Web Application, Lumino Health Virtual Care Member Web Application and 4 more

Started Nov 11, 2025, 03:49 PM UTC· resolved Nov 11, 2025, 03:56 PM UTC

  1. investigating Nov 11, 2025, 03:49 PM UTC

    We are currently investigating this issue.

  2. identified Nov 11, 2025, 03:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 11, 2025, 03:56 PM UTC

    This incident has been resolved.

Read the full incident report →