Dialogue incident

Base de données Scribe rencontre des problèmes de latence liés à la charge // Scribe database experiencing load-induced latency issues

Minor Resolved View vendor source →

Dialogue experienced a minor incident on July 14, 2026 affecting Care Platform and Construire en santé - Member Web Application and 1 more component, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 02:27 PM UTC
Resolved
Jul 14, 2026, 03:55 PM UTC
Duration
1h 27m
Detected by Pingoru
Jul 14, 2026, 02:27 PM UTC

Affected components

Care PlatformConstruire en santé - Member Web ApplicationConsult + Member Web ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application

Update timeline

  1. investigating Jul 14, 2026, 02:27 PM UTC

    We are currently investigating this issue.

  2. identified Jul 14, 2026, 03:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 14, 2026, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 14, 2026, 03:55 PM UTC

    This incident has been resolved.