Dialogue incident

Interruption du service sur iOS // Service outage on iOS

Major Resolved View vendor source →

Dialogue experienced a major incident on July 30, 2025 affecting Consult + Member Mobile Application and Dialogue Member Mobile Application and 1 more component, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2025, 12:36 PM UTC
Resolved
Jul 30, 2025, 03:17 PM UTC
Duration
2h 41m
Detected by Pingoru
Jul 30, 2025, 12:36 PM UTC

Affected components

Consult + Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Mobile Application

Update timeline

  1. investigating Jul 30, 2025, 12:36 PM UTC

    English follows Nous enquêtons actuellement sur un problème qui entraîne des fermetures inattendues de l'application pour certains utilisateurs de l’application iOS. Notre équipe travaille activement à en identifier la cause principale et à mettre en place une solution. En attendant, veuillez utiliser notre application Web. --- We are currently investigating an issue causing the app to crash for some iOS users. Our team is actively working to identify the root cause and implement a fix. In the meantime, please use our web application.

  2. identified Jul 30, 2025, 02:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 30, 2025, 02:06 PM UTC

    we've found a solution and are in the process of recovering

  4. identified Jul 30, 2025, 02:19 PM UTC

    Nous avons trouvé une solution et sommes en train de la déployer. Le problème a été identifié et un correctif est en cours d'implémentation.

  5. resolved Jul 30, 2025, 03:17 PM UTC

    This incident has been resolved.