Deque Outage History
Deque is up right nowPingoru has recorded 51 incidents for Deque: 31 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 11 of 720 (1%) |
| May 2026 | 1 | 424 of 744 (57%) |
| June 2026 | 3 | 2 of 720 (0%) |
| July 2026 | 4 | 14 of 744 (2%) |
| August 2026 | 2 | 10 of 744 (1%) |
| September 2026 | 3 | 3 of 720 (0%) |
| October 2026 | 2 | 19 of 552 (3%) |
Incidents, newest first
Notice October 22, 2026 Informational: PHP Vulnerability Vulnerabilities – No Customer Action Required –
Started Oct 22, 2026, 03:45 PM UTC· resolved Oct 22, 2026, 03:45 PM UTC
- resolved Oct 22, 2026, 03:45 PM UTC
On October 21, 2026, vulnerabilities in PHP (CVE-2026-109618 and CVE-2026-109619) were publicly disclosed. The Deque security team responded immediately and applied updates where needed the same day. No customer action is required. For questions, please contact Deque Support at [email protected].
Minor October 20, 2026 Email Delivery Issue | Delayed or Missing Emails from Deque 18h 36m
Started Oct 20, 2026, 08:33 PM UTC· resolved Oct 21, 2026, 03:10 PM UTC
- identified Oct 20, 2026, 08:33 PM UTC
Some customers are not receiving emails from Deque, including password reset emails. Our team has identified the cause and is working to restore normal email delivery. If you need help accessing your account in the meantime, please contact us at [email protected] and we’ll be happy to assist.
- monitoring Oct 21, 2026, 06:06 AM UTC
Email delivery has been restored, and emails from Deque, including password reset and user provisioning emails, are now being delivered normally. If you requested a password reset or provisioned users while this issue was ongoing and did not receive the email, please request it again. We are continuing to monitor the situation closely. If you continue to experience issues, please contact us at [email protected].
- resolved Oct 21, 2026, 03:10 PM UTC
This incident has been resolved.
Critical September 28, 2026 Incident: axe Reports | US, EU, and Frankfurt regions 1h 48m Axe Reports (US)
Started Sep 28, 2026, 02:58 PM UTC· resolved Sep 28, 2026, 04:47 PM UTC
- investigating Sep 28, 2026, 02:58 PM UTC
We are currently investigating an issue affecting access to axe Reports in the US, EU, and Frankfurt regions. Users may be unable to load or access reports at this time. Our team is actively working to resolve the issue, and we will provide updates as more information becomes available. For any further queries, please reach out to [email protected]
- resolved Sep 28, 2026, 04:47 PM UTC
The issue affecting access to axe Reports in the US, EU, and Frankfurt regions has been resolved, and the service is now operating normally. We apologize for any inconvenience this may have caused. If you have any further questions or continue to experience issues, please feel free to reach out to us at [email protected].
Minor September 16, 2026 axe Developer Hub — Performance Degradation | Fix In Progress 1h 18m
Started Sep 16, 2026, 06:24 PM UTC· resolved Sep 16, 2026, 07:42 PM UTC
- identified Sep 16, 2026, 06:24 PM UTC
We are aware that some users may be experiencing slower than usual performance on Axe Developer Hub. Our engineering team has identified the issue and a hotfix is being deployed this afternoon. We will provide a further update once the fix has been applied and the service is confirmed stable. We apologize for any inconvenience and appreciate your patience.
- resolved Sep 16, 2026, 07:42 PM UTC
Earlier today, some users may have experienced slower than usual performance on Axe Developer Hub. Our engineering team identified the issue and deployed a hotfix which has now resolved the problem. Axe Developer Hub is fully operational and performing as expected. If you continue to experience any issues, please contact us at [email protected].
Major September 16, 2026 axe Assistant (Deque University) — Service Disruption | Resolved – Deque University
Started Sep 16, 2026, 12:36 AM UTC· resolved Sep 16, 2026, 12:36 AM UTC
- resolved Sep 16, 2026, 12:36 AM UTC
On September 15, 2026, starting at approximately 1:00 PM EST, some users experienced an error when attempting to use axe Assistant on Deque University. Users were unable to submit messages and received the following error: "Error encountered while processing user chat message." Our engineering team investigated the issue and has confirmed it has now been resolved. axe Assistant is fully operational and users should be able to use the chat functionality without any issues. We apologize for the disruption caused during this period. If you continue to experience any issues, please contact us at [email protected].
Minor August 13, 2026 Deque University – Intermittent Privacy Warning on Access – Deque University
Started Aug 13, 2026, 09:31 PM UTC· resolved Aug 13, 2026, 09:31 PM UTC
- resolved Aug 13, 2026, 09:31 PM UTC
Some users were encountering a Privacy warning when accessing Deque University. The issue has been fixed and access should now work as expected. Please contact [email protected] if you continue to experience any issues.
Major August 11, 2026 Incident: [Resolved] Intermittent Login/Authentication Issues 9h 30m
Started Aug 11, 2026, 10:30 AM UTC· resolved Aug 11, 2026, 08:00 PM UTC
- resolved Aug 11, 2026, 09:07 PM UTC
Some users may have experienced brief, intermittent issues logging in or accessing our platform for a few minutes, including delays or "Failed to initialize auth" errors. The issue has been resolved, and full service has been restored. We apologize for any inconvenience this may have caused. If you continue to experience login issues, please contact [email protected]
Minor July 30, 2026 axe Monitor | Scan failures on v8.8.0 and v8.8.1 | Resolved –
Started Jul 30, 2026, 03:46 PM UTC· resolved Jul 30, 2026, 03:46 PM UTC
- resolved Jul 31, 2026, 03:48 PM UTC
Version 8.8.2 was applied to all customers on versions 8.8.0 and 8.8.1. This patch fixed an issue where some pages were failing with proxy-related errors. No action is required to resolve the issue, and scans will run normally without this error going forward. Please feel free to reach out to [email protected] if you have any further questions.
Major July 20, 2026 Incident: axe.deque.com is down | DevTools server outage 3h 22m Axe Devtools Pro Server
Started Jul 20, 2026, 08:54 PM UTC· resolved Jul 21, 2026, 12:17 AM UTC
- investigating Jul 20, 2026, 08:54 PM UTC
The axe DevTools server is experiencing a high volume of requests which is temporarily impacting service availability on axe.deque.com. Our team is actively investigating and we will provide updates as more information becomes available.
- resolved Jul 21, 2026, 12:17 AM UTC
We have resolved the issue with the DevTools server outage. It was the result of a slow internal API request that caused the outage when a new version of the axe DevTools browser extension was released. If you have any further questions, please reach out to the Deque Helpdesk.
Notice July 20, 2026 Incident: axe Assistant was down (Resolved) –
Started Jul 20, 2026, 10:00 AM UTC· resolved Jul 20, 2026, 10:00 AM UTC
- resolved Jul 20, 2026, 03:11 PM UTC
axe Assistant was unavailable in Deque University for a brief period today due to an upstream incident with our AI provider. The issue was resolved shortly after and axe Assistant is now functioning normally. We apologize for any inconvenience caused. Please feel free to reach out to [email protected] if you have any further questions.
Notice July 9, 2026 Incident: Resolved | Automated Intelligent Guided Tests (IGT) Degradation 10h 35m
Started Jul 09, 2026, 09:30 AM UTC· resolved Jul 09, 2026, 08:05 PM UTC
- resolved Jul 09, 2026, 09:52 PM UTC
Between approximately 3:00 PM and 4:05 PM EDT, automated assessments in Intelligent Guided Tests were not completing, causing all elements to appear as "Pending Review." Users were still able to complete IGTs manually during this period. The issue was caused by an unexpected disruption with a third-party AI service provider. The provider has since restored service, and automated IGT assessments are now functioning normally. No action is required from users. We apologize for any inconvenience and are reviewing safeguards to reduce the impact of similar third-party disruptions in the future. For any questions or assistance, please reach out to us at [email protected].
Major June 30, 2026 axe Mobile Android Analyzer Authentication Issue –
Started Jun 30, 2026, 08:38 PM UTC· resolved Jun 30, 2026, 08:38 PM UTC
- resolved Jun 30, 2026, 08:38 PM UTC
We are aware that some users are experiencing login issues with the axe Mobile Android Analyzer application following a recent update. Our team has investigated and resolved the issue. Users should now be able to sign in successfully. If you continue to experience any issues, please contact our support team at [email protected].
Minor June 29, 2026 Axe Assistant Downtime (Overloaded Error) - Third-Party Service Outage (Claude/Anthropic) 2h 24m
Started Jun 29, 2026, 01:32 PM UTC· resolved Jun 29, 2026, 03:57 PM UTC
- investigating Jun 29, 2026, 01:32 PM UTC
Axe Assistant was reported as unavailable. The error message indicated an overloaded_error (HTTP 529), meaning Anthropic's servers were temporarily unable to process requests due to high traffic volume. This is a third-party (Anthropic) capacity issue and not related to Deque's configuration or the user's request. The recommended action is to retry the request, ideally with exponential backoff. The situation is being monitored and a developer has been contacted for further investigation.
- resolved Jun 29, 2026, 03:57 PM UTC
Axe Assistant is now fully operational. The earlier disruption was caused by a temporary overload on Anthropic's API servers, which is a third-party dependency outside of Deque's control. The issue has been resolved on Anthropic's end and all services are functioning as expected. We apologize for any inconvenience caused.
Notice June 23, 2026 Axe Assistant Downtime – Third-Party Service Outage (Claude/Anthropic) – Resolved –
Started Jun 23, 2026, 03:57 PM UTC· resolved Jun 23, 2026, 03:57 PM UTC
- resolved Jun 23, 2026, 03:57 PM UTC
Axe Assistant was reported as unavailable and users were experiencing errors. The root cause was identified as an outage on the Claude (Anthropic) side, as Axe Assistant relies on one of their AI models. The issue was external and outside Deque's control. Service was confirmed restored shortly after.
Notice May 8, 2026 Incident: axe Account Portal | Issue with assigning subscriptions to users 10d 15h
Started May 08, 2026, 12:29 AM UTC· resolved May 18, 2026, 03:54 PM UTC
- monitoring May 08, 2026, 12:29 AM UTC
A subset of users have reported access errors when assigning subscriptions to users in the Axe Account Portal for Monitor, Reports, and Mobile. If you added a user to a subscription within the last 24 hours and the user has issues accessing this subscription, please remove the subscription from this user and add it again. We have deployed a fix to prevent this issue moving forward. For any further queries, please reach out to [email protected].
- resolved May 18, 2026, 03:54 PM UTC
This incident has been resolved.
Major April 30, 2026 Incident: No Teams found in axe Reports Team Access 26d 20h Axe Reports (US)
Started Apr 30, 2026, 09:33 PM UTC· resolved May 27, 2026, 06:29 PM UTC
- investigating Apr 30, 2026, 09:33 PM UTC
axe Reports / Team Access displays "No Teams found," despite Teams being configured in axe Account. axe Reports version 2.3.2. This issue is impacting all the SaaS customers, regardless of their server region, whether US or non-US.
- identified Apr 30, 2026, 10:45 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 27, 2026, 06:29 PM UTC
Axe Reports 2.3.3 with the fix was released and confirmed working.
Critical April 16, 2026 Incident: Deque University was down 6h 19m Deque University
Started Apr 16, 2026, 02:22 PM UTC· resolved Apr 16, 2026, 08:41 PM UTC
- investigating Apr 16, 2026, 02:22 PM UTC
Some of the Deque University users may have experienced issues with accessing dequeuniversity.com over multiple brief windows today (5 - 15 minutes each). Our team is actively working on finding the root cause, and we will keep you posted on further updates. We apologize for any inconvenience caused. For any further queries, please reach us at [email protected].
- investigating Apr 16, 2026, 04:02 PM UTC
We are continuing to experience intermittent issues with accessing dequeuniversity.com. Our team is actively investigating the root cause. We apologize for the ongoing inconvenience and will provide updates as we have more information. For any further queries, please reach out to us at [email protected].
- monitoring Apr 16, 2026, 04:05 PM UTC
Our team have deployed a fix, and we are currently monitoring the platform to ensure stability. We apologize for any inconvenience caused and will continue to monitor the situation closely. For any further queries, please reach out to us at [email protected].
- resolved Apr 16, 2026, 08:41 PM UTC
This incident has been resolved.
Notice April 9, 2026 Incident: agora.dequecloud.com was down –
Started Apr 09, 2026, 08:30 PM UTC· resolved Apr 09, 2026, 08:30 PM UTC
- resolved Apr 14, 2026, 07:14 PM UTC
Some users may have experienced slowness or timeouts accessing agora.dequecloud.com over multiple brief windows (1–8 minutes each) beginning April 10, 2026. We have implemented a fix and are actively monitoring the service. We apologize for any inconvenience caused. For any further queries, please reach us at [email protected].
Notice April 6, 2026 Axe MCP Server Remediate Errors 1h 36m Axe Devtools Pro Server
Started Apr 06, 2026, 04:42 PM UTC· resolved Apr 06, 2026, 06:18 PM UTC
- monitoring Apr 06, 2026, 04:42 PM UTC
Users may have experienced errors using the Remediate tool within Axe MCP server. A fix has been identified and deployed and we are monitoring. We believe the issue has been resolved.
- resolved Apr 06, 2026, 06:18 PM UTC
This issue has been resolved. Remediate should be functioning as expected
Critical April 2, 2026 Axe DevTools Pro Server Availability 15m Axe Devtools Pro Server
Started Apr 02, 2026, 07:07 PM UTC· resolved Apr 02, 2026, 07:22 PM UTC
- monitoring Apr 02, 2026, 07:07 PM UTC
Users may have experienced errors in accessing Axe DevTools Pro. We have deployed a fix and are now monitoring for stability.
- resolved Apr 02, 2026, 07:22 PM UTC
The fix was deployed and validated - the service is running normally.
Notice March 30, 2026 Deque University | Outage | Service Restored (3/30/2026) –
Started Mar 30, 2026, 10:30 AM UTC· resolved Mar 30, 2026, 10:30 AM UTC
- resolved Mar 30, 2026, 09:00 PM UTC
On March 31, 2025, dequeuniversity.com experienced an outage between 4:08 PM and 4:16 PM Eastern. During this time, users were unable to access the site. The issue has been fully resolved, and the site is operating normally. We apologize for any inconvenience and appreciate your patience. For any further queries, please reach out to [email protected].
Notice February 19, 2026 Incident: axe Assistant for Teams and Slack | Chatbot Features 5d
Started Feb 19, 2026, 05:30 PM UTC· resolved Feb 24, 2026, 05:40 PM UTC
- investigating Feb 19, 2026, 05:30 PM UTC
We are currently investigating an outage affecting our chatbot features, including Axe Assistant for Teams and Slack. Users may experience errors or failed responses at this time. We are working to restore service as quickly as possible. For any questions or assistance, please reach out to us at [email protected].
- identified Feb 23, 2026, 06:09 PM UTC
We have resolved the issue affecting axe Assistant for Teams and Slack. Service is fully restored, and users should now be able to interact with these features as expected. We will continue to monitor the system to ensure ongoing stability.
- resolved Feb 24, 2026, 05:40 PM UTC
This incident has been resolved. For any questions or assistance, please reach out to us at [email protected].
Major February 17, 2026 Deque | SSO Access Issues 7d 19h Deque Log-In Service (US)
Started Feb 17, 2026, 02:31 PM UTC· resolved Feb 25, 2026, 10:15 AM UTC
- investigating Feb 17, 2026, 02:31 PM UTC
We are aware that some of our customers are currently experiencing difficulties accessing Deque products via SSO. Our engineering team is actively investigating and working on a resolution. We apologize for the inconvenience and will provide further updates as the situation progresses. For any questions or assistance, please reach out to us at [email protected].
- identified Feb 17, 2026, 09:46 PM UTC
We have identified a fix for the SSO login issues some customers experienced earlier today. We are currently testing the solution and, if successful, will roll it out to all impacted customers. We apologize for any disruption this may have caused. For any questions or further assistance, don't hesitate to get in touch with [email protected].
- identified Feb 19, 2026, 02:25 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 25, 2026, 10:13 AM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 25, 2026, 10:15 AM UTC
This incident has been resolved. For any questions or assistance, please reach out to us at [email protected].
Minor February 10, 2026 Deque University - Profile Page Unavailable (Resolved) –
Started Feb 10, 2026, 02:00 PM UTC· resolved Feb 10, 2026, 02:00 PM UTC
- resolved Feb 10, 2026, 02:56 PM UTC
We identified and resolved an issue affecting the Profile page on Deque University. Users were encountering a "page cannot be found" error (HTTP 404). The issue has been fully resolved, and the Profile page is now accessible. We apologize for any inconvenience. For any further queries, please reach out to [email protected].
Notice January 26, 2026 US Region - Email Delivery Issue 10d 18h Axe Devtools Pro Server, Axe Monitor, Axe Auditor
Started Jan 26, 2026, 12:26 AM UTC· resolved Feb 05, 2026, 06:35 PM UTC
- investigating Jan 26, 2026, 12:26 AM UTC
We are currently investigating an issue that may be preventing the delivery of emails from Deque products hosted in our US region. This may affect delivery of new user provisioning invitation emails and other email notifications sent by our products. We are working on a mitigation and hope to have this resolved as soon as possible.
- identified Jan 26, 2026, 12:26 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 26, 2026, 04:14 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 26, 2026, 04:17 AM UTC
We have implemented a fix and the issue appears to be mitigated. We are continuing to monitor. Please contact Support with any issues.
- resolved Feb 05, 2026, 06:35 PM UTC
This incident has been resolved.