Deque incident

Email Delivery Issue | Delayed or Missing Emails from Deque

Minor Resolved View vendor source →

Deque experienced a minor incident on October 20, 2026, lasting 18h 36m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 08:33 PM UTC
Resolved
Oct 21, 2026, 03:10 PM UTC
Duration
18h 36m
Detected by Pingoru
Oct 20, 2026, 08:33 PM UTC

Update timeline

  1. identified Oct 20, 2026, 08:33 PM UTC

    Some customers are not receiving emails from Deque, including password reset emails. Our team has identified the cause and is working to restore normal email delivery. If you need help accessing your account in the meantime, please contact us at [email protected] and we’ll be happy to assist.

  2. monitoring Oct 21, 2026, 06:06 AM UTC

    Email delivery has been restored, and emails from Deque, including password reset and user provisioning emails, are now being delivered normally. If you requested a password reset or provisioned users while this issue was ongoing and did not receive the email, please request it again. We are continuing to monitor the situation closely. If you continue to experience issues, please contact us at [email protected].

  3. resolved Oct 21, 2026, 03:10 PM UTC

    This incident has been resolved.