Deque incident

Incident: axe Assistant for Teams and Slack | Chatbot Features

Notice Resolved View vendor source →

Deque experienced a notice incident on February 19, 2026, lasting 5d. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2026, 05:30 PM UTC
Resolved
Feb 24, 2026, 05:40 PM UTC
Duration
5d
Detected by Pingoru
Feb 19, 2026, 05:30 PM UTC

Update timeline

  1. investigating Feb 19, 2026, 05:30 PM UTC

    We are currently investigating an outage affecting our chatbot features, including Axe Assistant for Teams and Slack. Users may experience errors or failed responses at this time. We are working to restore service as quickly as possible. For any questions or assistance, please reach out to us at [email protected].

  2. identified Feb 23, 2026, 06:09 PM UTC

    We have resolved the issue affecting axe Assistant for Teams and Slack. Service is fully restored, and users should now be able to interact with these features as expected. We will continue to monitor the system to ensure ongoing stability.

  3. resolved Feb 24, 2026, 05:40 PM UTC

    This incident has been resolved. For any questions or assistance, please reach out to us at [email protected].