Deque Outage History

Deque partial outage · 1 active incident View live status →

Deque had 37 outages in the last 2 years totaling 795h 10m of downtime — averaging 1.5 incidents per month.

There were 37 Deque outages since June 27, 2024 totaling 795h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.deque.com

Notice December 19, 2024

Intermittent '401 Unauthorized' Errors | axe Monitor | DevTools Browser Extension | Account Portal

Detected by Pingoru
Dec 19, 2024, 07:47 PM UTC
Resolved
Dec 20, 2024, 08:10 PM UTC
Duration
1d
Affected: Axe Devtools Pro ServerAxe Monitor
Timeline · 3 updates
  1. monitoring Dec 19, 2024, 07:47 PM UTC

    Some users may have experienced intermittent '401 Unauthorized' errors while using the following products: axe DevTools Browser Extension axe Monitor axe Account Portal We have identified and mitigated the issue, and are monitoring for stability. Please feel free to reach out to [email protected] if you have any questions.

  2. monitoring Dec 19, 2024, 07:48 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Dec 20, 2024, 08:10 PM UTC

    This is incident is resolved now and from a customer's standpoint, there is no more impact after we made the temporary internal fix. We would be scheduling a permanent fix once it is tested.

Read the full incident report →

Minor November 13, 2024

axe Auditor | Intermittent Slowness

Detected by Pingoru
Nov 13, 2024, 05:07 PM UTC
Resolved
Nov 26, 2024, 06:13 PM UTC
Duration
13d 1h
Affected: Axe Auditor
Timeline · 4 updates
  1. identified Nov 13, 2024, 05:07 PM UTC

    We are currently experiencing intermittent slowness on Axe Auditor. Our engineers have identified the issue and are actively working on a fix. Please feel free to reach out to [email protected] if you have any questions. We will provide further updates here as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.

  2. monitoring Nov 13, 2024, 09:35 PM UTC

    We’re glad to inform you that the intermittent slowness issue affecting axe Auditor has been resolved. Our engineering team has implemented a fix and is currently monitoring the system. We’re also actively working on additional fixes to prevent similar issues in the future. Please feel free to reach out to [email protected] if you have any questions.

  3. monitoring Nov 13, 2024, 11:11 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 26, 2024, 06:13 PM UTC

    Our team has implemented a fix and additional measures to prevent future occurrences. Please feel free to reach out to [email protected] if you have any questions.

Read the full incident report →

Major October 1, 2024

Issue with axe Reports 2.0

Detected by Pingoru
Oct 01, 2024, 02:19 PM UTC
Resolved
Oct 01, 2024, 02:32 PM UTC
Duration
13m
Affected: Axe Reports (EU)
Timeline · 2 updates
  1. investigating Oct 01, 2024, 02:19 PM UTC

    axe Reports is experiencing an outage in the European region, causing charts to display without data. We are investigating this incident will post regular updates until resolved.

  2. resolved Oct 01, 2024, 02:32 PM UTC

    We have been able to identify the root cause and the issue is now resolved.

Read the full incident report →

Minor September 14, 2024

Data Sync Issue Between axe Monitor and axe Reports

Detected by Pingoru
Sep 14, 2024, 02:21 AM UTC
Resolved
Sep 14, 2024, 02:21 AM UTC
Duration
—
Affected: Axe Monitor
Timeline · 3 updates
  1. investigating Sep 13, 2024, 06:06 PM UTC

    axe Monitor data sent to axe Reports is not showing in the system. We are diligently working to resolve the connection between axe Reports and other axe Monitor. Thank you for your understanding. We will keep you informed as we work towards a resolution.

  2. investigating Sep 13, 2024, 06:07 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 14, 2024, 02:21 AM UTC

    We have worked with the affected users to identify and update the appropriate configurations in their Axe Monitor projects to enable them to be viewed in Axe Reports. Monitor and Axe Reports services did not experience any disruption.

Read the full incident report →

Major August 28, 2024

Issue with axe Monitor instance.

Detected by Pingoru
Aug 28, 2024, 09:35 PM UTC
Resolved
Sep 05, 2024, 02:57 PM UTC
Duration
7d 17h
Affected: Axe Monitor
Timeline · 3 updates
  1. investigating Aug 28, 2024, 09:35 PM UTC

    axe Monitor users are currently unable to Create Organisations. Deque is working diligently to fix this issue. In the meantime, please avoid creating new organisations. Contact [email protected] if you encounter any issues. axe-core version 4.10 is not currently compatible with axe Monitor. We recommend axe Monitor customers use axe core version 4.9. Soon, all axe Monitor customers using axe core 4.10 will be switched to axe core 4.9. This page will be updated when this change is complete.

  2. monitoring Sep 04, 2024, 02:54 PM UTC

    axe Monitor customers on versions 7.5.3 and earlier who were using axe core 4.10 are now running on axe-core version 4.9, ensuring full compatibility with our system. All normal activities, including creating organizations may be resumed on axe Monitor. Note: We are diligently working to incorporate axe-core version 4.10 in future axe Monitor releases, including version 8.0 and 7.5.4.

  3. resolved Sep 05, 2024, 02:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 21, 2024

Deque University Dashboard Not Opening

Detected by Pingoru
Aug 21, 2024, 02:39 PM UTC
Resolved
Aug 21, 2024, 02:39 PM UTC
Duration
—
Affected: Deque University
Timeline · 1 update
  1. resolved Aug 21, 2024, 02:39 PM UTC

    We had Deque University Dashboard not opening for about 10 minutes due to a deployment that caused the issue. This issue is now resolved. If you are still facing issue, try refreshing the browser and relaunch. If you still continue to face the issue, please contact the support team on [email protected].

Read the full incident report →

Notice July 25, 2024

axe Auditor: Issue with Axe Reports data integration

Detected by Pingoru
Jul 25, 2024, 01:02 PM UTC
Resolved
Jul 26, 2024, 02:34 PM UTC
Duration
1d 1h
Affected: Axe Auditor
Timeline · 2 updates
  1. identified Jul 25, 2024, 01:02 PM UTC

    Description: Axe Auditor is currently experiencing issues with Axe Reports integrations. Impact: A small subset of Axe Auditor customers/users may encounter difficulties viewing updated data in Axe Reports, impacting data accuracy and real-time monitoring. Update: The issue has been identified, and our team is actively implementing a fix with the highest priority.

  2. resolved Jul 26, 2024, 02:34 PM UTC

    Resolution Update: This incident has been resolved, and the Axe Reports integration is now functioning as expected. No further action is required from customers. If you experience any issues or have questions regarding this incident, please get in touch with the Deque Helpdesk at [email protected]. Thank you for your patience and understanding.

Read the full incident report →

Notice July 12, 2024

Update on Incident: Issue with usage reports for axe DevTools

Detected by Pingoru
Jul 12, 2024, 08:40 PM UTC
Resolved
Jul 23, 2024, 12:51 AM UTC
Duration
10d 4h
Affected: Axe Reports (US)
Timeline · 3 updates
  1. identified Jul 12, 2024, 08:40 PM UTC

    This is a follow-up notification on the recent incident affecting the usage reports feature for axe DevTools. The issue occurred between 6:07 pm and 9:09 pm EST on July 10, 2024. Resolution Status: The issue has been resolved, and the usage reports feature is now fully operational. Data Backfill Progress: However, during the outage period, usage data was not recorded. Our team is actively working on backfilling this missing data to ensure completeness and accuracy. Next Steps: In the meantime, if you have any questions or require assistance regarding the missing data, please don't hesitate to contact the Deque Helpdesk at [email protected]. We apologize for any inconvenience caused and thank you for your understanding.

  2. identified Jul 15, 2024, 02:57 PM UTC

    Our team is currently working on backfilling the outage period. If you have any questions or need help with the missing data, please don't hesitate to contact the Deque Helpdesk at [email protected].

  3. resolved Jul 23, 2024, 12:51 AM UTC

    Our team has completed the backfilling of the outage period. All missing data has been restored and verified. If you encounter any issues or have questions regarding the restored data, please do not hesitate to reach out to the Deque Helpdesk at [email protected].

Read the full incident report →

Minor July 10, 2024

Issue with usage reports for Axe DevTools

Detected by Pingoru
Jul 10, 2024, 10:00 PM UTC
Resolved
Jul 10, 2024, 10:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 11, 2024, 02:38 PM UTC

    The usage reports feature for axe DevTools was unavailable from 6:07 pm to 9:09 pm EST (07/10/2024). This issue is resolved now. Please contact [email protected] if you are still facing this issue so that we can reach out to you and assist you fix the issue.

Read the full incident report →

Minor July 2, 2024

Axe Monitor Option Not Visible

Detected by Pingoru
Jul 02, 2024, 05:56 PM UTC
Resolved
Jul 02, 2024, 08:18 PM UTC
Duration
2h 21m
Affected: Axe Reports (US)Axe Monitor
Timeline · 4 updates
  1. identified Jul 02, 2024, 05:56 PM UTC

    We are currently facing issues with the Axe Monitor not being visible to the customers who have Axe reports instances. We have identified the issue and we are working on resolving the issue at the earliest. This issue is affecting multiple customer Axe reports instances, resulting in the loss of access to their reports. We request your patience while we resolve this issue at the earliest. Please contact [email protected] if you are facing this issue so that we can reach out to you once we have fixed the issue.

  2. identified Jul 02, 2024, 05:57 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 02, 2024, 06:24 PM UTC

    We have implemented a fix in place and have restored the affected instances. We are now monitoring the instances to ensure that the issue is completely. resolved.

  4. resolved Jul 02, 2024, 08:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 27, 2024

Interactions with the axe DevTools Mobile Service down

Detected by Pingoru
Jun 27, 2024, 03:35 PM UTC
Resolved
Jun 26, 2024, 12:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 27, 2024, 03:35 PM UTC

    We experienced an unexpected outage starting at about 5:17pm ET. During the outage, all interactions with the axe DevTools Mobile Service were blocked, including saving scans from iOS and Android. The outage was resolved by 5:55pm ET. If you attempted to run scans and save them to the axe DevTools Mobile Dashboard during this time, please run your tests again.

Read the full incident report →