Deque Outage History
Deque is up right nowPingoru has recorded 51 incidents for Deque: 31 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 11 of 720 (1%) |
| May 2026 | 1 | 424 of 744 (57%) |
| June 2026 | 3 | 2 of 720 (0%) |
| July 2026 | 4 | 14 of 744 (2%) |
| August 2026 | 2 | 10 of 744 (1%) |
| September 2026 | 3 | 3 of 720 (0%) |
| October 2026 | 2 | 19 of 572 (3%) |
Incidents, newest first
Notice January 22, 2026 Incident: Deque University | Resolved (1/23/2026) –
Started Jan 22, 2026, 07:30 PM UTC· resolved Jan 22, 2026, 07:30 PM UTC
- resolved Apr 20, 2026, 02:57 PM UTC
On January 23, 2026, dequeuniversity.com experienced an outage at 11:44:30 GMT+5:30 (Duration: 13m 2s). During this time, users were unable to access the site. The issue has been fully resolved, and the site is operating normally.
Notice December 26, 2025 Incident: Deque University | Resolved (12/26/2025) –
Started Dec 26, 2025, 06:30 AM UTC· resolved Dec 26, 2025, 06:30 AM UTC
- resolved Apr 20, 2026, 03:16 PM UTC
On December 26, 2025, dequeuniversity.com experienced an outage (Duration: 37 minutes). During this time, users were unable to access the site. The issue has been fully resolved, and the site is operating normally.
Notice December 10, 2025 Important Notice: Axe Developer Hub GitHub Action - New Project Creation Issue 33d
Started Dec 10, 2025, 02:45 PM UTC· resolved Jan 12, 2026, 02:57 PM UTC
- identified Dec 10, 2025, 02:45 PM UTC
Projects created after December 9, 2025 will experience issues with the Axe Developer Hub GitHub Action due to a known bug. Projects created before this date are unaffected. A fix is scheduled for release in mid-January 2026. For any further queries, please reach out to [email protected]
- resolved Jan 12, 2026, 02:57 PM UTC
The fix has been deployed, and the issue is resolved now. For any further queries, please reach out to [email protected]
Notice November 18, 2025 Deque.com | Website Availability | Access Issue 6h 35m
Started Nov 18, 2025, 02:31 PM UTC· resolved Nov 18, 2025, 09:06 PM UTC
- identified Nov 18, 2025, 02:31 PM UTC
We are currently observing connectivity issues for users attempting to access Deque.com. This outage is caused by a service disruption with our WAF (Web Application Firewall) provider. We are actively monitoring the provider's recovery efforts and will post updates as services come back online. For any further questions or inquiries, please reach out to [email protected].
- monitoring Nov 18, 2025, 03:34 PM UTC
Services have been restored, and Deque.com is currently functioning as expected. We will continue to monitor the situation closely to ensure ongoing stability. For any further questions or inquiries, please reach out to [email protected].
- resolved Nov 18, 2025, 09:06 PM UTC
This incident has been resolved.
Minor November 13, 2025 Private Cloud | axe Reports | Access Issue –
Started Nov 13, 2025, 01:30 PM UTC· resolved Nov 13, 2025, 01:30 PM UTC
- resolved Nov 14, 2025, 02:35 PM UTC
A subset of customers using Private Cloud axe Reports may have received errors when attempting to access the product. This issue has now been resolved. For any further questions or inquiries, please reach out to [email protected].
Minor November 4, 2025 Slowness Loading Projects in Dev Hub 16h 45m
Started Nov 04, 2025, 09:57 PM UTC· resolved Nov 05, 2025, 02:42 PM UTC
- investigating Nov 04, 2025, 09:57 PM UTC
We have identified performance degradation in loading projects within Axe Developer Hub. We have identified a fix and are preparing it for deployment.
- monitoring Nov 04, 2025, 10:12 PM UTC
A fix has been implemented and we have noticed immediate improvement. We will continue to monitor performance.
- resolved Nov 05, 2025, 02:42 PM UTC
Performance has remained consistent; this incident is resolved.
Notice October 22, 2025 Temporary Email Bounce-Backs — Resolved 1d
Started Oct 22, 2025, 01:30 AM UTC· resolved Oct 23, 2025, 01:30 AM UTC
- resolved Oct 22, 2025, 03:53 PM UTC
From approximately 9:20 AM to 11:03 AM EST today, some users may have experienced bounce-backs when sending emails to Deque addresses. The issue was caused by a misconfiguration and has been fully resolved. All email services are now functioning normally. If you have any questions or need further help, please feel free to submit a request at support.deque.com. Note: If you sent emails during this incident that bounced, we request you to kindly resend those messages.
Major October 20, 2025 Errors Due to Cloud Provider Incident 23h 26m Deque Log-In Service (US), Assessment Services - Auditor, Deque Log-In Service (EU), Deque Log-In Service (AU) and 15 more
Started Oct 20, 2025, 06:39 PM UTC· resolved Oct 21, 2025, 06:05 PM UTC
- identified Oct 20, 2025, 06:39 PM UTC
Some users are experiencing intermittent errors. This is due to the ongoing incident our public cloud provider is experiencing. We are monitoring for recovery.
- monitoring Oct 20, 2025, 11:40 PM UTC
Our cloud provider has resolved the incident and we are now monitoring for stability. Please report any issues to [email protected]
- resolved Oct 21, 2025, 06:05 PM UTC
The incident has been resolved for over 18 hours and we are no longer experiencing any errors.
Notice September 1, 2025 axe DevTools | Subset of Private Cloud Customers Experiencing Billing Errors 1d 21h Axe Devtools Pro Server
Started Sep 01, 2025, 05:11 PM UTC· resolved Sep 03, 2025, 02:43 PM UTC
- investigating Sep 01, 2025, 05:11 PM UTC
We have identified that a subset of Private Cloud DevTools customers is experiencing billing-related errors. Error: The page is not available for deploymens without billing service Our internal teams are actively investigating and working on a fix. Updates will be shared here as they become available.
- monitoring Sep 02, 2025, 10:47 AM UTC
This issue was fixed as of September 1, 2025 (EST), and services are functioning as expected.
- resolved Sep 03, 2025, 02:43 PM UTC
This incident has been resolved.
Minor July 10, 2025 axe Reports Unresponsive 20h 39m Axe Reports (US)
Started Jul 10, 2025, 10:08 PM UTC· resolved Jul 11, 2025, 06:47 PM UTC
- investigating Jul 10, 2025, 10:08 PM UTC
For axe Monitor customers on version 7.5.5 or earlier, axe Reports has been unresponsive since approximately 12 PM EST on Thursday July 10, with users experiencing a static white screen when attempting to log in. axe Monitor scan data is continuing to send to axe Reports during this time, and your axe Monitor data will show in axe Reports once resolved. Deque staff is promptly working on a fix, and we apologize for any inconvenience this issue has caused. We will provide an update by 11AM ET.
- identified Jul 11, 2025, 03:54 PM UTC
We've identified and tested a fix and will be deploying it in the coming hours. Next update 2PM.
- resolved Jul 11, 2025, 06:47 PM UTC
The fix has been deployed and issue is resolved.
Notice June 12, 2025 axe DevTools Pro | Partial Scan Failures (Screenshot-Dependent) 18h 12m Axe Devtools Pro Server
Started Jun 12, 2025, 07:06 PM UTC· resolved Jun 13, 2025, 01:18 PM UTC
- monitoring Jun 12, 2025, 07:06 PM UTC
We were experiencing intermittent reduced successful responses while executing new tests from the Axe Extension. The issue, which affected screenshot-dependent scans, has been mitigated as of 12:30 PM EST, and functionality has been restored. If you experienced scan failures earlier today, we recommend re-running those scans now, as the system is operating normally. We are actively monitoring the situation and taking necessary steps to prevent it from happening again. For any questions or support, feel free to reach out to [email protected].
- resolved Jun 13, 2025, 01:18 PM UTC
A hotfix was successfully deployed to address the root cause of the issue. Monitoring confirms system stability, and no further customer impact has been observed. This incident is now considered resolved. Thank you for your patience. For any further questions or assistance, please contact [email protected].
Notice April 9, 2025 axe Monitor | Important Notice on PDF Scans Completed April 1-9 – Axe Monitor
Started Apr 09, 2025, 10:51 PM UTC· resolved Apr 09, 2025, 10:51 PM UTC
- resolved Apr 09, 2025, 10:51 PM UTC
An error in axe Monitor caused scans to exclude PDFs from scan results between April 1 at 12 AM EST, and April 9 at 10 AM EST. The issue has now been resolved, and scans are running as expected. If your scans did not have PDF settings enabled, your scan results were not impacted by this issue. This error may have generated inaccurate accessibility scores in axe Monitor and axe Reports during these dates. We urge you to re-run any scans that completed between April 1 at 12 AM EST and April 9 at 10 AM EST, and delete scan data in axe Reports that you do not want to keep. We apologize for any challenges caused by this error. Please reach out to [email protected] if we can assist you in any way.
Notice March 11, 2025 Deque University | Outage | Service Restored (3/10/2025) 6d 8h Deque University
Started Mar 11, 2025, 05:28 AM UTC· resolved Mar 17, 2025, 02:02 PM UTC
- investigating Mar 11, 2025, 05:28 AM UTC
Deque University experienced an outage from 12:25:06 AM to 12:43 AM EST (3/10/2025). The service is now fully restored, and our team is currently investigating the exact root cause. We will provide further updates as more details become available. We apologize for any inconvenience and appreciate your patience. For any further queries, please reach out to [email protected].
- resolved Mar 17, 2025, 02:02 PM UTC
This incident has been resolved.
Notice February 24, 2025 Test Incident - Disregard 1m
Started Feb 24, 2025, 10:07 PM UTC· resolved Feb 24, 2025, 10:08 PM UTC
- investigating Feb 24, 2025, 10:07 PM UTC
This is not a real incident.
- resolved Feb 24, 2025, 10:08 PM UTC
This incident has been resolved.
Minor January 13, 2025 axe Monitor 8.0 scan data not showing intermittently 7d Axe Monitor
Started Jan 13, 2025, 01:10 PM UTC· resolved Jan 20, 2025, 01:52 PM UTC
- investigating Jan 13, 2025, 01:10 PM UTC
axe Monitor 8.0 scan data is intermittently not showing in axe Reports. The Deque team is currently working on a resolution.
- resolved Jan 20, 2025, 01:52 PM UTC
This incident has been resolved.
Notice December 19, 2024 Intermittent '401 Unauthorized' Errors | axe Monitor | DevTools Browser Extension | Account Portal 1d Axe Devtools Pro Server, Axe Monitor
Started Dec 19, 2024, 07:47 PM UTC· resolved Dec 20, 2024, 08:10 PM UTC
- monitoring Dec 19, 2024, 07:47 PM UTC
Some users may have experienced intermittent '401 Unauthorized' errors while using the following products: axe DevTools Browser Extension axe Monitor axe Account Portal We have identified and mitigated the issue, and are monitoring for stability. Please feel free to reach out to [email protected] if you have any questions.
- monitoring Dec 19, 2024, 07:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 20, 2024, 08:10 PM UTC
This is incident is resolved now and from a customer's standpoint, there is no more impact after we made the temporary internal fix. We would be scheduling a permanent fix once it is tested.
Minor November 13, 2024 axe Auditor | Intermittent Slowness 13d 1h Axe Auditor
Started Nov 13, 2024, 05:07 PM UTC· resolved Nov 26, 2024, 06:13 PM UTC
- identified Nov 13, 2024, 05:07 PM UTC
We are currently experiencing intermittent slowness on Axe Auditor. Our engineers have identified the issue and are actively working on a fix. Please feel free to reach out to [email protected] if you have any questions. We will provide further updates here as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.
- monitoring Nov 13, 2024, 09:35 PM UTC
We’re glad to inform you that the intermittent slowness issue affecting axe Auditor has been resolved. Our engineering team has implemented a fix and is currently monitoring the system. We’re also actively working on additional fixes to prevent similar issues in the future. Please feel free to reach out to [email protected] if you have any questions.
- monitoring Nov 13, 2024, 11:11 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 26, 2024, 06:13 PM UTC
Our team has implemented a fix and additional measures to prevent future occurrences. Please feel free to reach out to [email protected] if you have any questions.