Deque incident
axe Assistant (Deque University) — Service Disruption | Resolved
Resolved on September 16, 2026, affecting Deque University.
On September 15, 2026, starting at approximately 1:00 PM EST, some users experienced an error when attempting to use axe Assistant on Deque University. Users were unable to submit messages and received the following error: "Error encountered while processing user chat message." Our engineering team investigated the issue and has confirmed it has now been resolved. axe Assistant is fully operational and users should be able to use the chat functionality without any issues. We apologize for the disruption caused during this period. If you continue to experience any issues, please contact us at [email protected].
Affected components
Update timeline
- resolved Sep 16, 2026, 12:36 AM UTC
On September 15, 2026, starting at approximately 1:00 PM EST, some users experienced an error when attempting to use axe Assistant on Deque University. Users were unable to submit messages and received the following error: "Error encountered while processing user chat message." Our engineering team investigated the issue and has confirmed it has now been resolved. axe Assistant is fully operational and users should be able to use the chat functionality without any issues. We apologize for the disruption caused during this period. If you continue to experience any issues, please contact us at [email protected].
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