Deque incident

Incident: No Teams found in axe Reports Team Access

Major Resolved View vendor source →

Deque experienced a major incident on April 30, 2026 affecting Axe Reports (US), lasting 26d 20h. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 09:33 PM UTC
Resolved
May 27, 2026, 06:29 PM UTC
Duration
26d 20h
Detected by Pingoru
Apr 30, 2026, 09:33 PM UTC

Affected components

Axe Reports (US)

Update timeline

  1. investigating Apr 30, 2026, 09:33 PM UTC

    axe Reports / Team Access displays "No Teams found," despite Teams being configured in axe Account. axe Reports version 2.3.2. This issue is impacting all the SaaS customers, regardless of their server region, whether US or non-US.

  2. identified Apr 30, 2026, 10:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 27, 2026, 06:29 PM UTC

    Axe Reports 2.3.3 with the fix was released and confirmed working.