Deque incident

Incident: axe Account Portal | Issue with assigning subscriptions to users

Notice Ongoing View vendor source →

Deque is currently experiencing a notice incident, which began 1d ago. The vendor's full update timeline is below.

Started
May 08, 2026, 12:29 AM UTC
Resolved
Ongoing
Duration
● 1d 2h
Detected by Pingoru
May 08, 2026, 12:29 AM UTC

Update timeline

  1. monitoring May 08, 2026, 12:29 AM UTC

    A subset of users have reported access errors when assigning subscriptions to users in the Axe Account Portal for Monitor, Reports, and Mobile. If you added a user to a subscription within the last 24 hours and the user has issues accessing this subscription, please remove the subscription from this user and add it again. We have deployed a fix to prevent this issue moving forward. For any further queries, please reach out to [email protected].