Deque experienced a major incident on February 17, 2026 affecting Deque Log-In Service (US), lasting 7d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 17, 2026, 02:31 PM UTC
We are aware that some of our customers are currently experiencing difficulties accessing Deque products via SSO. Our engineering team is actively investigating and working on a resolution. We apologize for the inconvenience and will provide further updates as the situation progresses. For any questions or assistance, please reach out to us at [email protected].
- identified Feb 17, 2026, 09:46 PM UTC
We have identified a fix for the SSO login issues some customers experienced earlier today. We are currently testing the solution and, if successful, will roll it out to all impacted customers. We apologize for any disruption this may have caused. For any questions or further assistance, don't hesitate to get in touch with [email protected].
- identified Feb 19, 2026, 02:25 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 25, 2026, 10:13 AM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 25, 2026, 10:15 AM UTC
This incident has been resolved. For any questions or assistance, please reach out to us at [email protected].