Deque experienced a notice incident on January 26, 2026 affecting Axe Devtools Pro Server and Axe Monitor and 1 more component, lasting 10d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 26, 2026, 12:26 AM UTC
We are currently investigating an issue that may be preventing the delivery of emails from Deque products hosted in our US region. This may affect delivery of new user provisioning invitation emails and other email notifications sent by our products. We are working on a mitigation and hope to have this resolved as soon as possible.
- identified Jan 26, 2026, 12:26 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 26, 2026, 04:14 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 26, 2026, 04:17 AM UTC
We have implemented a fix and the issue appears to be mitigated. We are continuing to monitor. Please contact Support with any issues.
- resolved Feb 05, 2026, 06:35 PM UTC
This incident has been resolved.