- Detected by Pingoru
- Jun 09, 2026, 05:25 PM UTC
- Resolved
- Jun 09, 2026, 05:42 PM UTC
- Duration
- 17m
Affected: Messaging
Timeline · 2 updates
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identified Jun 09, 2026, 05:25 PM UTC
We are aware of a messaging issue that is effecting some accounts and have identified the issue. We are currently working with our Messaging partner to return service to those accounts.
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resolved Jun 09, 2026, 05:42 PM UTC
We have corrected all accounts that may have experienced an issue with our Messaging partner and the Messaging Service should be working as intended. If you are still experiencing issues please reach out to our support team and they would be happy to look into those with you. Thank you for your patience and we apologize for the inconvenience.
Read the full incident report →
- Detected by Pingoru
- May 11, 2026, 01:34 PM UTC
- Resolved
- May 11, 2026, 03:29 PM UTC
- Duration
- 1h 55m
Affected: DaySmart Remote Access Mobile App
Timeline · 3 updates
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investigating May 11, 2026, 01:34 PM UTC
We are currently aware of an issue that is affecting log in to the Remote Access app and website. We have reported this and are currently looking into the issue.
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monitoring May 11, 2026, 02:06 PM UTC
The issues with login have been identified and appear to be resolved. We will continue to monitor for a time to ensure everything is working as intended and we do not receive any further reports.
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resolved May 11, 2026, 03:29 PM UTC
We have not received any further reports of the incident at this time. Log in issues to Remote Access is resolved and should be functioning as normal. If you see any issues please reach out to our support team to investigate. Thank you for your patience and we apologize for the inconvenience.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 05:04 PM UTC
- Resolved
- Apr 21, 2026, 08:16 PM UTC
- Duration
- 3h 11m
Affected: Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile Apps
Timeline · 6 updates
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investigating Apr 21, 2026, 05:04 PM UTC
We are experiencing an issue affecting customer log ins to Cloud. Our team is actively investigating and working to restore access as quickly as possible.
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investigating Apr 21, 2026, 05:07 PM UTC
We are continuing to investigate this issue.
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monitoring Apr 21, 2026, 05:08 PM UTC
A fix has been implemented and we are monitoring the results.
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identified Apr 21, 2026, 05:34 PM UTC
An intermittent login issue has been reported after an initial solution was implemented. Our team is actively working to fully restore access as quickly as possible.
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monitoring Apr 21, 2026, 07:12 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 21, 2026, 08:16 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 01:47 PM UTC
- Resolved
- Apr 09, 2026, 02:37 PM UTC
- Duration
- 49m
Affected: Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile Apps
Timeline · 2 updates
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identified Apr 09, 2026, 01:47 PM UTC
We have been receiving reports of Application Errors within the software. We are currently looking into this but in many cases logging out and back in, as well as clearing browser cache and cookies, has resolved the issue. We will continue to monitor and update here as needed and work on resolving the issue
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resolved Apr 09, 2026, 02:37 PM UTC
The issue with receiving errors was identified and rolled back. The issue is resolved and the software should now function as normal. If you have any issues, please reach out to our support
Read the full incident report →
- Detected by Pingoru
- Jan 09, 2026, 08:54 PM UTC
- Resolved
- Jan 09, 2026, 09:47 PM UTC
- Duration
- 53m
Affected: Phone Support
Timeline · 3 updates
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investigating Jan 09, 2026, 08:54 PM UTC
Intercom, the tool used to contact our support team and access the Daysmart Support Help Center is currently experiencing an issue. At this time, customers may be unable to click the Intercom chat, submit support messages or view help documentation through the Daysmart in-app support widget. This may also impact the ability to reach our teams by phone as well. The Daysmart Salon, BodyArt, Spa and Pet platforms themselves remain operational. We will provide updates as more information becomes available and you can monitor the status of Intercom, by visiting their status page here: https://www.intercomstatus.com/
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monitoring Jan 09, 2026, 08:58 PM UTC
Intercom has implemented a fix and are monitoring the recovery. We will update here once the impact has been deemed resolved. To visit Intercom's status page please visit https://www.intercomstatus.com/
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resolved Jan 09, 2026, 09:47 PM UTC
Intercom has reported the issue is resolved and we have tested our inbound methods to reach our support teams. Everything appears to be in working order and the issue resolved
Read the full incident report →
Critical December 22, 2025 - Detected by Pingoru
- Dec 22, 2025, 06:28 PM UTC
- Resolved
- Dec 22, 2025, 07:09 PM UTC
- Duration
- 41m
Affected: Web Apps
Timeline · 2 updates
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investigating Dec 22, 2025, 06:28 PM UTC
We are currently experiencing issues with the Cloud website and logging or directing to the site. When reaching the site you may see an error regarding an XML file. We are investigating the issue and will provide updates as we know more
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resolved Dec 22, 2025, 07:09 PM UTC
The issues of Cloud site errors and not being able to log in are now resolved. If you are still experiencing issues logging in, please clear your cache and cookies for your browser.
Read the full incident report →
- Detected by Pingoru
- Nov 20, 2025, 03:49 PM UTC
- Resolved
- Nov 20, 2025, 11:25 PM UTC
- Duration
- 7h 35m
Affected: CardConnect
Timeline · 4 updates
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investigating Nov 20, 2025, 03:49 PM UTC
We are currently investigating an issue where merchants will receive an "Unable to authorize transaction" error during checkout and seeing transactions be auto voided within CardPointe when the transactions are made with a terminal. As a temporary workaround, transactions can be manually keyed in and will process properly.
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identified Nov 20, 2025, 04:54 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Nov 20, 2025, 11:13 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 20, 2025, 11:25 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 17, 2025, 06:21 PM UTC
- Resolved
- Dec 29, 2025, 06:09 PM UTC
- Duration
- 41d 23h
Affected: DaySmart Remote Access Mobile App
Timeline · 6 updates
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investigating Nov 17, 2025, 06:21 PM UTC
We are currently investigating reports of connection issues and errors within Remote Access. This appears to be affecting the Web and Mobile App platforms
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identified Nov 25, 2025, 04:24 PM UTC
Our teams have identified a potential fix for the log in and connection issues for Remote Access. They are currently working on this to release
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monitoring Dec 16, 2025, 09:33 PM UTC
On Friday a fix was implemented that has seen error rates for the Remote Access service drop significantly. We are still monitoring to ensure no further issues with connection persist and errors remain low
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investigating Dec 18, 2025, 02:26 PM UTC
We are currently experiencing issues with the Remote Access Service that are effecting log ins to the mobile apps and website. We are looking into the cause
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monitoring Dec 18, 2025, 02:50 PM UTC
Remote Access usage appears to be returning to normal. Connections had stopped for a time but they have started connecting again. We are continuing to monitor for any further issues.
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resolved Dec 29, 2025, 06:09 PM UTC
Remote Access connection errors and reports have returned to normal and expected performance after monitoring for some time. Please contact support for troubleshooting if you have any issues with your Remote Access service
Read the full incident report →
Critical November 13, 2025 - Detected by Pingoru
- Nov 13, 2025, 09:38 PM UTC
- Resolved
- Nov 13, 2025, 10:12 PM UTC
- Duration
- 33m
Affected: Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile Apps
Timeline · 3 updates
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investigating Nov 13, 2025, 09:38 PM UTC
We are currently aware of an issue effecting logging in to the Cloud website and mobile app. We have reported this to our Product and Engineering teams and are working to identify the issue
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identified Nov 13, 2025, 09:52 PM UTC
Our team has identified the issue and has initiated a roll back. We will continue to update as we see improvement as the rollback continues
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resolved Nov 13, 2025, 10:12 PM UTC
Our teams have successfully completed a rollback and all services appear to be functioning normally
Read the full incident report →
Critical November 12, 2025 - Detected by Pingoru
- Nov 12, 2025, 03:12 PM UTC
- Resolved
- Nov 12, 2025, 03:21 PM UTC
- Duration
- 9m
Affected: Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile Apps
Timeline · 2 updates
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identified Nov 12, 2025, 03:12 PM UTC
We are currently aware of an issues that is affecting log in to the Cloud Mobile App and Browser platform. Our Product and Engineering teams have identified the problem and are currently working on a roll back to a recent release that took place this morning
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resolved Nov 12, 2025, 03:21 PM UTC
Our teams have successfully rolled back the recent release and all systems appear to have recovered at this time
Read the full incident report →
Critical October 20, 2025 - Detected by Pingoru
- Oct 20, 2025, 02:44 PM UTC
- Resolved
- Oct 21, 2025, 03:22 PM UTC
- Duration
- 1d
Affected: DaySmart Salon, Pet, Body Art, Spa Mobile AppsMessaging
Timeline · 2 updates
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monitoring Oct 20, 2025, 02:44 PM UTC
We are currently experiencing an outage due to a vendor issue with AWS. There is a major outage with their service that is affecting Daysmart. Users may experience issues with all platforms that include logging in, messaging and use of the mobile apps. We are closely monitoring a resolution from them as well as any other issues that may arise due to the issues.
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resolved Oct 21, 2025, 03:22 PM UTC
AWS is reporting all services are back to normal. Based on monitoring, our services have also returned to normal that were effected by the incident.
Read the full incident report →
- Detected by Pingoru
- Sep 23, 2025, 08:44 PM UTC
- Resolved
- Nov 07, 2025, 10:00 PM UTC
- Duration
- 45d 1h
Affected: Web AppsDaySmart Remote Access Mobile App
Timeline · 6 updates
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investigating Sep 23, 2025, 08:44 PM UTC
There is currently an issue with Remote Access that does not allow some users to log in or navigate through the Remote Access web application or mobile apps
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identified Sep 24, 2025, 02:23 PM UTC
The issues regarding Remote Access have been identified and a fix is being worked on. At this time users previously experiencing issues should be able to log in but they still may see some overall performance issues which are still being worked on to correct
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identified Sep 24, 2025, 02:34 PM UTC
The issues regarding Remote Access have been identified and a fix is being worked on. At this time users previously experiencing issues should be able to log in but they still may see some overall performance issues which are still being worked on to correct
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identified Oct 01, 2025, 01:36 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Oct 15, 2025, 04:17 PM UTC
Our teams have made some tuning adjustments to the Remote Access service and we have seen improved performance and stability. We are currently monitoring the systems and any further reports to ensure these changes resolve the reported issues
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resolved Nov 07, 2025, 10:00 PM UTC
Our teams have done some tuning regarding the Remote Access service on our end as well as released a new update for our Desktop users that will change how Remote Access works from the software. You can download this from our websites for your specific product or reach out to your Product's support team for assistance with installation if needed
Read the full incident report →
- Detected by Pingoru
- Sep 17, 2025, 08:53 PM UTC
- Resolved
- Sep 23, 2025, 04:52 PM UTC
- Duration
- 5d 19h
Affected: Messaging
Timeline · 3 updates
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investigating Sep 17, 2025, 08:53 PM UTC
We're currently experiencing an issue with our marketing system. Sending campaigns to your clients is temporarily unavailable. Our team is working hard to fix it as quickly as possible. Thank you for your patience.
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monitoring Sep 19, 2025, 08:34 PM UTC
The issues with Marketing have been identified and a fix has been implemented. We are currently monitoring the issue
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resolved Sep 23, 2025, 04:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2025, 05:42 PM UTC
- Resolved
- Jul 22, 2025, 06:13 PM UTC
- Duration
- 30m
Affected: Web AppsDaySmart Remote Access Mobile AppOnline Booking
Timeline · 2 updates
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monitoring Jul 22, 2025, 05:42 PM UTC
We are currently monitoring an issue that appears to be impacting the Remote Services (Website, Mobile, Online Booking).
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resolved Jul 22, 2025, 06:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 27, 2025, 02:08 PM UTC
- Resolved
- May 27, 2025, 08:40 PM UTC
- Duration
- 6h 32m
Affected: Web Apps
Timeline · 3 updates
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investigating May 27, 2025, 02:08 PM UTC
We are currently investigating an issue with portions of our application not working as intended. This is due to an outage from an external vendor used within our application. We understand how inconvenient this is and we appreciate your patience and understanding as we work to restore our application to a normal state.
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monitoring May 27, 2025, 02:41 PM UTC
A fix has been implemented by the vendor and we are monitoring the results.
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resolved May 27, 2025, 08:40 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 13, 2025, 06:10 PM UTC
- Resolved
- May 13, 2025, 07:22 PM UTC
- Duration
- 1h 11m
Affected: Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile AppsMessagingDaySmart Remote Access Mobile AppOnline Booking
Timeline · 7 updates
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investigating May 13, 2025, 06:10 PM UTC
We are currently investigating an issue that is causing an outage with the application.
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identified May 13, 2025, 06:12 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring May 13, 2025, 06:18 PM UTC
A fix has been implemented and we are monitoring the results.
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identified May 13, 2025, 06:24 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring May 13, 2025, 06:52 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring May 13, 2025, 06:56 PM UTC
We are continuing to monitor for any further issues.
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resolved May 13, 2025, 07:22 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2025, 07:08 PM UTC
- Resolved
- Apr 28, 2025, 10:00 PM UTC
- Duration
- 2h 51m
Affected: Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile Apps
Timeline · 4 updates
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investigating Apr 28, 2025, 07:08 PM UTC
We are currently investigating an issue where customers are having issues with creating and closing tickets during checkout and appointment creation.
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identified Apr 28, 2025, 07:09 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Apr 28, 2025, 09:13 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 28, 2025, 10:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2025, 02:30 PM UTC
- Resolved
- Apr 28, 2025, 07:04 PM UTC
- Duration
- 4h 33m
Affected: Web Apps
Timeline · 4 updates
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investigating Apr 28, 2025, 02:30 PM UTC
There is currently an issue where customers are unable to log into their accounts. The Development team is investigating the issue.
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identified Apr 28, 2025, 02:35 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Apr 28, 2025, 02:48 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 28, 2025, 07:04 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2025, 03:43 PM UTC
- Resolved
- Apr 17, 2025, 12:18 PM UTC
- Duration
- 20h 34m
Affected: Messaging
Timeline · 3 updates
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investigating Apr 16, 2025, 03:43 PM UTC
We are currently experiencing issues with the text message services. Our teams are actively working towards a resolution.
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monitoring Apr 16, 2025, 06:52 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 17, 2025, 12:18 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2025, 02:02 AM UTC
- Resolved
- Mar 24, 2025, 01:45 PM UTC
- Duration
- 11h 42m
Affected: Messaging
Timeline · 3 updates
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identified Mar 24, 2025, 02:02 AM UTC
We’re experiencing an issue with emails not being sent as expected. We have identified the issue and are working on resolving the issue.
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monitoring Mar 24, 2025, 02:26 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 24, 2025, 01:45 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2025, 12:23 AM UTC
- Resolved
- Mar 24, 2025, 01:34 AM UTC
- Duration
- 1h 11m
Affected: Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile AppsMessagingDaySmart Remote Access Mobile AppOnline Booking
Timeline · 6 updates
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investigating Mar 24, 2025, 12:23 AM UTC
We are currently investigating an outage that is impacting the application. Our engineering team is actively working on a solution.
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identified Mar 24, 2025, 12:31 AM UTC
The issue has been identified and a fix is being implemented.
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identified Mar 24, 2025, 12:31 AM UTC
We are continuing to work on a fix for this issue.
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identified Mar 24, 2025, 12:36 AM UTC
We are continuing to work on a fix for this issue.
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monitoring Mar 24, 2025, 01:26 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 24, 2025, 01:34 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 05, 2025, 04:35 PM UTC
- Resolved
- Mar 12, 2025, 02:34 PM UTC
- Duration
- 6d 21h
Affected: Messaging
Timeline · 3 updates
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investigating Mar 05, 2025, 04:35 PM UTC
Our messaging partner Twilio is experiencing issues with connectivity, and messaging is being effected by this. We are currently monitoring the status of this issue.
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investigating Mar 05, 2025, 10:29 PM UTC
Our messaging partner Twilio is experiencing issues with connectivity, and messaging is being effected by this. We are currently monitoring the status of this issue.
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resolved Mar 12, 2025, 02:34 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 04, 2025, 02:40 PM UTC
- Resolved
- Feb 04, 2025, 03:00 PM UTC
- Duration
- 19m
Affected: Online Booking
Timeline · 5 updates
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investigating Feb 04, 2025, 02:40 PM UTC
We are currently investigating an issue where users are getting an error when trying to go to the Online Booking website which is preventing clients from being able to book online.
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investigating Feb 04, 2025, 02:42 PM UTC
We are continuing to investigate this issue.
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identified Feb 04, 2025, 02:49 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Feb 04, 2025, 02:54 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 04, 2025, 03:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 07, 2025, 05:44 PM UTC
- Resolved
- Jan 07, 2025, 06:19 PM UTC
- Duration
- 34m
Affected: Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile Apps
Timeline · 3 updates
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investigating Jan 07, 2025, 05:44 PM UTC
We are investigating an issue where new trial accounts are unable to be created.
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investigating Jan 07, 2025, 05:46 PM UTC
We are continuing to investigate this issue.
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resolved Jan 07, 2025, 06:19 PM UTC
This issue is resolved
Read the full incident report →
- Detected by Pingoru
- Jan 03, 2025, 08:52 PM UTC
- Resolved
- Jan 04, 2025, 02:07 AM UTC
- Duration
- 5h 14m
Affected: Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile Appsdaysmart.com/salonMessagingOnline Booking
Timeline · 3 updates
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investigating Jan 03, 2025, 08:52 PM UTC
We are currently investigating this issue.
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identified Jan 03, 2025, 10:07 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Jan 04, 2025, 02:07 AM UTC
A fix has been implemented and this issue is now resolved.
Read the full incident report →
