DaySmart incident

Transactions are unable to be authorized or being automatically voided when using DaySmart Payments via CardConnect

Minor Resolved View vendor source →

DaySmart experienced a minor incident on November 20, 2025 affecting CardConnect, lasting 7h 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 03:49 PM UTC
Resolved
Nov 20, 2025, 11:25 PM UTC
Duration
7h 35m
Detected by Pingoru
Nov 20, 2025, 03:49 PM UTC

Affected components

CardConnect

Update timeline

  1. investigating Nov 20, 2025, 03:49 PM UTC

    We are currently investigating an issue where merchants will receive an "Unable to authorize transaction" error during checkout and seeing transactions be auto voided within CardPointe when the transactions are made with a terminal. As a temporary workaround, transactions can be manually keyed in and will process properly.

  2. identified Nov 20, 2025, 04:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 20, 2025, 11:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 20, 2025, 11:25 PM UTC

    This incident has been resolved.