DaySmart experienced a major incident on June 16, 2026 affecting Messaging, lasting 22d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2026, 01:41 PM UTC
We are currently investigating an issue that is affecting the Messaging Service for some accounts
- identified Jun 16, 2026, 02:35 PM UTC
We have identified the issue and the cause of that in regards to the Messaging Service. We are working with our Messaging Partner to restore service to the affected accounts and will update here with further information as we move toward resolution. We apologize for the inconvenience.
- identified Jun 22, 2026, 06:24 PM UTC
We are continuing to work with our messaging partner to restore the affected accounts. Some accounts have had Messaging Service restored and will start to see messages being delivered to clients. We appreciate your continued patience as we work on restoring service to all accounts affected
- resolved Jul 08, 2026, 08:27 PM UTC
This issue has been resolved for the vast majority of accounts. We're still working to reach a small number of accounts that may still have trouble sending messages. If you're reading this and you're still running into issues, please reach out to us so we can help get things sorted for your account. You can contact us at [email protected] (Pet customers) or [email protected] (Spa, Salon, and Body Art customers), or start a chat from within your software. Thanks for your patience while we worked through this.