DaySmart experienced a major incident on August 13, 2026 affecting Messaging, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 04:16 PM UTC
Some customers are currently experiencing issues receiving incoming text messages. We're aware and actively investigating. You don't need to do anything on your end.
- identified Aug 13, 2026, 04:50 PM UTC
We've identified the issue and a fix is underway. Live incoming messages should now be delivered, and we are working on delivering the backlog of impacted messages.
- monitoring Aug 13, 2026, 10:33 PM UTC
All delayed messages have now been resent and should be delivered. We’ll continue monitoring closely to make sure everything keeps running smoothly.
- resolved Aug 14, 2026, 07:52 PM UTC
The backlog has been fully processed, and all delayed messages have now been delivered. Real-time messaging remains stable and is working as expected. This incident is now resolved.