DaySmart experienced a critical incident on November 13, 2025 affecting Web Apps and DaySmart Salon, Pet, Body Art, Spa Mobile Apps, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile Apps
Update timeline
- investigating Nov 13, 2025, 09:38 PM UTC
We are currently aware of an issue effecting logging in to the Cloud website and mobile app. We have reported this to our Product and Engineering teams and are working to identify the issue
- identified Nov 13, 2025, 09:52 PM UTC
Our team has identified the issue and has initiated a roll back. We will continue to update as we see improvement as the rollback continues
- resolved Nov 13, 2025, 10:12 PM UTC
Our teams have successfully completed a rollback and all services appear to be functioning normally