DaySmart Outage History

DaySmart partial outage · 1 active incident View live status →

DaySmart had 28 outages in the last 2 years totaling 75h 21m of downtime — averaging 1.2 incidents per month.

There were 28 DaySmart outages since July 16, 2024 totaling 75h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.daysmart.com

Critical November 6, 2024

"Line Down" Error When Processing Credit Cards

Detected by Pingoru
Nov 06, 2024, 07:46 PM UTC
Resolved
Nov 06, 2024, 09:06 PM UTC
Duration
1h 20m
Affected: CardConnect
Timeline · 4 updates
  1. identified Nov 06, 2024, 07:46 PM UTC

    CardConnect has acknowledged this an an issue on their end and they are working to resolve the issue. We will update this incident as we receive updates from CardConnect.

  2. identified Nov 06, 2024, 08:17 PM UTC

    You can use the following link to follow the incident's updates on CardConnect's website: https://status.cardconnect.com/incidents/bh6yypj0b6sy. We will continue to post updates here as well.

  3. monitoring Nov 06, 2024, 08:42 PM UTC

    A fix has been implemented and CardConnect is monitoring the results.

  4. resolved Nov 06, 2024, 09:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 30, 2024

Mobile App and Remote Access Web App

Detected by Pingoru
Sep 30, 2024, 09:58 PM UTC
Resolved
Sep 30, 2024, 10:48 PM UTC
Duration
50m
Affected: Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile AppsDaySmart Remote Access Mobile App
Timeline · 2 updates
  1. investigating Sep 30, 2024, 09:58 PM UTC

    Users have reported issues logging into the DaySmart Salon, Spa, Body Art, and Pet mobile applications and Remote Access Web applications. We are currently investigating this issue.

  2. resolved Sep 30, 2024, 10:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 16, 2024

Online Store Feature Down

Detected by Pingoru
Jul 16, 2024, 01:31 PM UTC
Resolved
Jul 19, 2024, 02:42 PM UTC
Duration
3d 1h
Affected: Online Booking
Timeline · 6 updates
  1. identified Jul 16, 2024, 01:31 PM UTC

    We're currently experiencing an issue with the Online Store feature (purchasing gift cards online via CardConnect). Our technical team is actively working on resolving the issue. Updates will be posted here throughout the event.

  2. identified Jul 16, 2024, 08:54 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 17, 2024, 01:10 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jul 17, 2024, 08:00 PM UTC

    We are continuing to work on a fix for this issue. We greatly appreciate your patience and look forward to providing an update soon.

  5. monitoring Jul 17, 2024, 08:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 19, 2024, 02:42 PM UTC

    This incident has been resolved.

Read the full incident report →