DaySmart incident
Service Provider is Down - Software Support
DaySmart experienced a critical incident on January 9, 2026 affecting Phone Support, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 09, 2026, 08:54 PM UTC
Intercom, the tool used to contact our support team and access the Daysmart Support Help Center is currently experiencing an issue. At this time, customers may be unable to click the Intercom chat, submit support messages or view help documentation through the Daysmart in-app support widget. This may also impact the ability to reach our teams by phone as well. The Daysmart Salon, BodyArt, Spa and Pet platforms themselves remain operational. We will provide updates as more information becomes available and you can monitor the status of Intercom, by visiting their status page here: https://www.intercomstatus.com/
- monitoring Jan 09, 2026, 08:58 PM UTC
Intercom has implemented a fix and are monitoring the recovery. We will update here once the impact has been deemed resolved. To visit Intercom's status page please visit https://www.intercomstatus.com/
- resolved Jan 09, 2026, 09:47 PM UTC
Intercom has reported the issue is resolved and we have tested our inbound methods to reach our support teams. Everything appears to be in working order and the issue resolved