DaySmart incident

AWS Service Outage

Critical Resolved View vendor source →

DaySmart experienced a critical incident on October 20, 2025 affecting DaySmart Salon, Pet, Body Art, Spa Mobile Apps and Messaging, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:44 PM UTC
Resolved
Oct 21, 2025, 03:22 PM UTC
Duration
1d
Detected by Pingoru
Oct 20, 2025, 02:44 PM UTC

Affected components

DaySmart Salon, Pet, Body Art, Spa Mobile AppsMessaging

Update timeline

  1. monitoring Oct 20, 2025, 02:44 PM UTC

    We are currently experiencing an outage due to a vendor issue with AWS. There is a major outage with their service that is affecting Daysmart. Users may experience issues with all platforms that include logging in, messaging and use of the mobile apps. We are closely monitoring a resolution from them as well as any other issues that may arise due to the issues.

  2. resolved Oct 21, 2025, 03:22 PM UTC

    AWS is reporting all services are back to normal. Based on monitoring, our services have also returned to normal that were effected by the incident.