DaySmart experienced a critical incident on May 11, 2026 affecting DaySmart Remote Access Mobile App, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2026, 01:34 PM UTC
We are currently aware of an issue that is affecting log in to the Remote Access app and website. We have reported this and are currently looking into the issue.
- monitoring May 11, 2026, 02:06 PM UTC
The issues with login have been identified and appear to be resolved. We will continue to monitor for a time to ensure everything is working as intended and we do not receive any further reports.
- resolved May 11, 2026, 03:29 PM UTC
We have not received any further reports of the incident at this time. Log in issues to Remote Access is resolved and should be functioning as normal. If you see any issues please reach out to our support team to investigate. Thank you for your patience and we apologize for the inconvenience.