DaySmart incident

Issue with sending Marketing Campaigns to Clients

Major Resolved View vendor source →

DaySmart experienced a major incident on September 17, 2025 affecting Messaging, lasting 5d 19h. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 08:53 PM UTC
Resolved
Sep 23, 2025, 04:52 PM UTC
Duration
5d 19h
Detected by Pingoru
Sep 17, 2025, 08:53 PM UTC

Affected components

Messaging

Update timeline

  1. investigating Sep 17, 2025, 08:53 PM UTC

    We're currently experiencing an issue with our marketing system. Sending campaigns to your clients is temporarily unavailable. Our team is working hard to fix it as quickly as possible. Thank you for your patience.

  2. monitoring Sep 19, 2025, 08:34 PM UTC

    The issues with Marketing have been identified and a fix has been implemented. We are currently monitoring the issue

  3. resolved Sep 23, 2025, 04:52 PM UTC

    This incident has been resolved.