DaySmart Outage History
DaySmart is up right nowPingoru has recorded 51 incidents for DaySmart: 14 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 4 of 720 (1%) |
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 2 | 336 of 720 (47%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 2 | 28 of 744 (4%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 0 of 507 (0%) |
Incidents, newest first
Critical October 9, 2026 CardConnect Processing Issues 15m CardConnect
Started Oct 09, 2026, 05:09 PM UTC· resolved Oct 09, 2026, 05:24 PM UTC
- identified Oct 09, 2026, 05:09 PM UTC
There is currently an issue with CardConnect Processing. We are aware of the issue and CardConnect is working on resolving the issue as quickly as possible.
- monitoring Oct 09, 2026, 05:16 PM UTC
CardConnect has reported that they are currently monitoring the issue and service has been restored. You may need to power cycle you processing terminal to restore connectivity
- resolved Oct 09, 2026, 05:24 PM UTC
The issue has been resolved at this time. If you are still experiencing issues, you may need to power cycle your processing terminal
Notice August 31, 2026 Service Interruption 11m Web Apps, DaySmart Salon, Pet, Body Art, Spa Mobile Apps, DaySmart Remote Access Mobile App
Started Aug 31, 2026, 07:52 PM UTC· resolved Aug 31, 2026, 08:03 PM UTC
- monitoring Aug 31, 2026, 07:52 PM UTC
Service Interruption: Some customers are currently experiencing issues accessing their DaySmart Pet accounts. Our engineering team is aware and actively investigating. You don't need to do anything on your end. Please refer to our Status Page for additional updates: https://status.daysmart.com/
- resolved Aug 31, 2026, 08:03 PM UTC
Users are now able to log in normally and the incident is resolved. We are still looking into the root cause of the issues but reports of the issues with the system have stopped and everything appears within normal operating functions. If you continue to experience issues, please reach out to out support departments. We appreciate your patience as we looked into this issue and apologize for the inconvenience.
Major August 13, 2026 Incoming Text Messaging Interruptions 1d 3h Messaging
Started Aug 13, 2026, 04:16 PM UTC· resolved Aug 14, 2026, 07:52 PM UTC
- investigating Aug 13, 2026, 04:16 PM UTC
Some customers are currently experiencing issues receiving incoming text messages. We're aware and actively investigating. You don't need to do anything on your end.
- identified Aug 13, 2026, 04:50 PM UTC
We've identified the issue and a fix is underway. Live incoming messages should now be delivered, and we are working on delivering the backlog of impacted messages.
- monitoring Aug 13, 2026, 10:33 PM UTC
All delayed messages have now been resent and should be delivered. We’ll continue monitoring closely to make sure everything keeps running smoothly.
- resolved Aug 14, 2026, 07:52 PM UTC
The backlog has been fully processed, and all delayed messages have now been delivered. Real-time messaging remains stable and is working as expected. This incident is now resolved.
Major June 16, 2026 Messaging Service not Sending Messages 22d 6h Messaging
Started Jun 16, 2026, 01:41 PM UTC· resolved Jul 08, 2026, 08:27 PM UTC
- investigating Jun 16, 2026, 01:41 PM UTC
We are currently investigating an issue that is affecting the Messaging Service for some accounts
- identified Jun 16, 2026, 02:35 PM UTC
We have identified the issue and the cause of that in regards to the Messaging Service. We are working with our Messaging Partner to restore service to the affected accounts and will update here with further information as we move toward resolution. We apologize for the inconvenience.
- identified Jun 22, 2026, 06:24 PM UTC
We are continuing to work with our messaging partner to restore the affected accounts. Some accounts have had Messaging Service restored and will start to see messages being delivered to clients. We appreciate your continued patience as we work on restoring service to all accounts affected
- resolved Jul 08, 2026, 08:27 PM UTC
This issue has been resolved for the vast majority of accounts. We're still working to reach a small number of accounts that may still have trouble sending messages. If you're reading this and you're still running into issues, please reach out to us so we can help get things sorted for your account. You can contact us at [email protected] (Pet customers) or [email protected] (Spa, Salon, and Body Art customers), or start a chat from within your software. Thanks for your patience while we worked through this.
Major June 9, 2026 Messaging Disruption 17m Messaging
Started Jun 09, 2026, 05:25 PM UTC· resolved Jun 09, 2026, 05:42 PM UTC
- identified Jun 09, 2026, 05:25 PM UTC
We are aware of a messaging issue that is effecting some accounts and have identified the issue. We are currently working with our Messaging partner to return service to those accounts.
- resolved Jun 09, 2026, 05:42 PM UTC
We have corrected all accounts that may have experienced an issue with our Messaging partner and the Messaging Service should be working as intended. If you are still experiencing issues please reach out to our support team and they would be happy to look into those with you. Thank you for your patience and we apologize for the inconvenience.
Critical May 11, 2026 Remote Access Login Issues 1h 55m DaySmart Remote Access Mobile App
Started May 11, 2026, 01:34 PM UTC· resolved May 11, 2026, 03:29 PM UTC
- investigating May 11, 2026, 01:34 PM UTC
We are currently aware of an issue that is affecting log in to the Remote Access app and website. We have reported this and are currently looking into the issue.
- monitoring May 11, 2026, 02:06 PM UTC
The issues with login have been identified and appear to be resolved. We will continue to monitor for a time to ensure everything is working as intended and we do not receive any further reports.
- resolved May 11, 2026, 03:29 PM UTC
We have not received any further reports of the incident at this time. Log in issues to Remote Access is resolved and should be functioning as normal. If you see any issues please reach out to our support team to investigate. Thank you for your patience and we apologize for the inconvenience.
Critical April 21, 2026 Time Out Error Issues 3h 11m Web Apps, DaySmart Salon, Pet, Body Art, Spa Mobile Apps
Started Apr 21, 2026, 05:04 PM UTC· resolved Apr 21, 2026, 08:16 PM UTC
- investigating Apr 21, 2026, 05:04 PM UTC
We are experiencing an issue affecting customer log ins to Cloud. Our team is actively investigating and working to restore access as quickly as possible.
- investigating Apr 21, 2026, 05:07 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 21, 2026, 05:08 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Apr 21, 2026, 05:34 PM UTC
An intermittent login issue has been reported after an initial solution was implemented. Our team is actively working to fully restore access as quickly as possible.
- monitoring Apr 21, 2026, 07:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 21, 2026, 08:16 PM UTC
This incident has been resolved.
Minor April 9, 2026 Software Application Errors 49m Web Apps, DaySmart Salon, Pet, Body Art, Spa Mobile Apps
Started Apr 09, 2026, 01:47 PM UTC· resolved Apr 09, 2026, 02:37 PM UTC
- identified Apr 09, 2026, 01:47 PM UTC
We have been receiving reports of Application Errors within the software. We are currently looking into this but in many cases logging out and back in, as well as clearing browser cache and cookies, has resolved the issue. We will continue to monitor and update here as needed and work on resolving the issue
- resolved Apr 09, 2026, 02:37 PM UTC
The issue with receiving errors was identified and rolled back. The issue is resolved and the software should now function as normal. If you have any issues, please reach out to our support
Critical January 9, 2026 Service Provider is Down - Software Support 53m Phone Support
Started Jan 09, 2026, 08:54 PM UTC· resolved Jan 09, 2026, 09:47 PM UTC
- investigating Jan 09, 2026, 08:54 PM UTC
Intercom, the tool used to contact our support team and access the Daysmart Support Help Center is currently experiencing an issue. At this time, customers may be unable to click the Intercom chat, submit support messages or view help documentation through the Daysmart in-app support widget. This may also impact the ability to reach our teams by phone as well. The Daysmart Salon, BodyArt, Spa and Pet platforms themselves remain operational. We will provide updates as more information becomes available and you can monitor the status of Intercom, by visiting their status page here: https://www.intercomstatus.com/
- monitoring Jan 09, 2026, 08:58 PM UTC
Intercom has implemented a fix and are monitoring the recovery. We will update here once the impact has been deemed resolved. To visit Intercom's status page please visit https://www.intercomstatus.com/
- resolved Jan 09, 2026, 09:47 PM UTC
Intercom has reported the issue is resolved and we have tested our inbound methods to reach our support teams. Everything appears to be in working order and the issue resolved
Critical December 22, 2025 Cloud Login Issues 41m Web Apps
Started Dec 22, 2025, 06:28 PM UTC· resolved Dec 22, 2025, 07:09 PM UTC
- investigating Dec 22, 2025, 06:28 PM UTC
We are currently experiencing issues with the Cloud website and logging or directing to the site. When reaching the site you may see an error regarding an XML file. We are investigating the issue and will provide updates as we know more
- resolved Dec 22, 2025, 07:09 PM UTC
The issues of Cloud site errors and not being able to log in are now resolved. If you are still experiencing issues logging in, please clear your cache and cookies for your browser.
Minor November 20, 2025 Transactions are unable to be authorized or being automatically voided when using DaySmart Payments via CardConnect 7h 35m CardConnect
Started Nov 20, 2025, 03:49 PM UTC· resolved Nov 20, 2025, 11:25 PM UTC
- investigating Nov 20, 2025, 03:49 PM UTC
We are currently investigating an issue where merchants will receive an "Unable to authorize transaction" error during checkout and seeing transactions be auto voided within CardPointe when the transactions are made with a terminal. As a temporary workaround, transactions can be manually keyed in and will process properly.
- identified Nov 20, 2025, 04:54 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 20, 2025, 11:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 20, 2025, 11:25 PM UTC
This incident has been resolved.
Minor November 17, 2025 Remote Access Connection Issues 41d 23h DaySmart Remote Access Mobile App
Started Nov 17, 2025, 06:21 PM UTC· resolved Dec 29, 2025, 06:09 PM UTC
- investigating Nov 17, 2025, 06:21 PM UTC
We are currently investigating reports of connection issues and errors within Remote Access. This appears to be affecting the Web and Mobile App platforms
- identified Nov 25, 2025, 04:24 PM UTC
Our teams have identified a potential fix for the log in and connection issues for Remote Access. They are currently working on this to release
- monitoring Dec 16, 2025, 09:33 PM UTC
On Friday a fix was implemented that has seen error rates for the Remote Access service drop significantly. We are still monitoring to ensure no further issues with connection persist and errors remain low
- investigating Dec 18, 2025, 02:26 PM UTC
We are currently experiencing issues with the Remote Access Service that are effecting log ins to the mobile apps and website. We are looking into the cause
- monitoring Dec 18, 2025, 02:50 PM UTC
Remote Access usage appears to be returning to normal. Connections had stopped for a time but they have started connecting again. We are continuing to monitor for any further issues.
- resolved Dec 29, 2025, 06:09 PM UTC
Remote Access connection errors and reports have returned to normal and expected performance after monitoring for some time. Please contact support for troubleshooting if you have any issues with your Remote Access service
Critical November 13, 2025 Cloud Mobile and Web Login Issues 33m Web Apps, DaySmart Salon, Pet, Body Art, Spa Mobile Apps
Started Nov 13, 2025, 09:38 PM UTC· resolved Nov 13, 2025, 10:12 PM UTC
- investigating Nov 13, 2025, 09:38 PM UTC
We are currently aware of an issue effecting logging in to the Cloud website and mobile app. We have reported this to our Product and Engineering teams and are working to identify the issue
- identified Nov 13, 2025, 09:52 PM UTC
Our team has identified the issue and has initiated a roll back. We will continue to update as we see improvement as the rollback continues
- resolved Nov 13, 2025, 10:12 PM UTC
Our teams have successfully completed a rollback and all services appear to be functioning normally
Critical November 12, 2025 Cloud Mobile App and Browser Login Issues 9m Web Apps, DaySmart Salon, Pet, Body Art, Spa Mobile Apps
Started Nov 12, 2025, 03:12 PM UTC· resolved Nov 12, 2025, 03:21 PM UTC
- identified Nov 12, 2025, 03:12 PM UTC
We are currently aware of an issues that is affecting log in to the Cloud Mobile App and Browser platform. Our Product and Engineering teams have identified the problem and are currently working on a roll back to a recent release that took place this morning
- resolved Nov 12, 2025, 03:21 PM UTC
Our teams have successfully rolled back the recent release and all systems appear to have recovered at this time
Critical October 20, 2025 AWS Service Outage 1d DaySmart Salon, Pet, Body Art, Spa Mobile Apps, Messaging
Started Oct 20, 2025, 02:44 PM UTC· resolved Oct 21, 2025, 03:22 PM UTC
- monitoring Oct 20, 2025, 02:44 PM UTC
We are currently experiencing an outage due to a vendor issue with AWS. There is a major outage with their service that is affecting Daysmart. Users may experience issues with all platforms that include logging in, messaging and use of the mobile apps. We are closely monitoring a resolution from them as well as any other issues that may arise due to the issues.
- resolved Oct 21, 2025, 03:22 PM UTC
AWS is reporting all services are back to normal. Based on monitoring, our services have also returned to normal that were effected by the incident.
Major September 23, 2025 Some Users Experiencing Degraded Remote Access Functionality 45d 1h Web Apps, DaySmart Remote Access Mobile App
Started Sep 23, 2025, 08:44 PM UTC· resolved Nov 07, 2025, 10:00 PM UTC
- investigating Sep 23, 2025, 08:44 PM UTC
There is currently an issue with Remote Access that does not allow some users to log in or navigate through the Remote Access web application or mobile apps
- identified Sep 24, 2025, 02:23 PM UTC
The issues regarding Remote Access have been identified and a fix is being worked on. At this time users previously experiencing issues should be able to log in but they still may see some overall performance issues which are still being worked on to correct
- identified Sep 24, 2025, 02:34 PM UTC
The issues regarding Remote Access have been identified and a fix is being worked on. At this time users previously experiencing issues should be able to log in but they still may see some overall performance issues which are still being worked on to correct
- identified Oct 01, 2025, 01:36 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 15, 2025, 04:17 PM UTC
Our teams have made some tuning adjustments to the Remote Access service and we have seen improved performance and stability. We are currently monitoring the systems and any further reports to ensure these changes resolve the reported issues
- resolved Nov 07, 2025, 10:00 PM UTC
Our teams have done some tuning regarding the Remote Access service on our end as well as released a new update for our Desktop users that will change how Remote Access works from the software. You can download this from our websites for your specific product or reach out to your Product's support team for assistance with installation if needed
Major September 17, 2025 Issue with sending Marketing Campaigns to Clients 5d 19h Messaging
Started Sep 17, 2025, 08:53 PM UTC· resolved Sep 23, 2025, 04:52 PM UTC
- investigating Sep 17, 2025, 08:53 PM UTC
We're currently experiencing an issue with our marketing system. Sending campaigns to your clients is temporarily unavailable. Our team is working hard to fix it as quickly as possible. Thank you for your patience.
- monitoring Sep 19, 2025, 08:34 PM UTC
The issues with Marketing have been identified and a fix has been implemented. We are currently monitoring the issue
- resolved Sep 23, 2025, 04:52 PM UTC
This incident has been resolved.
Notice July 22, 2025 Issue with Remote Services 30m Web Apps, DaySmart Remote Access Mobile App, Online Booking
Started Jul 22, 2025, 05:42 PM UTC· resolved Jul 22, 2025, 06:13 PM UTC
- monitoring Jul 22, 2025, 05:42 PM UTC
We are currently monitoring an issue that appears to be impacting the Remote Services (Website, Mobile, Online Booking).
- resolved Jul 22, 2025, 06:13 PM UTC
This incident has been resolved.
Major May 27, 2025 Application facing intermittent loading issues 6h 32m Web Apps
Started May 27, 2025, 02:08 PM UTC· resolved May 27, 2025, 08:40 PM UTC
- investigating May 27, 2025, 02:08 PM UTC
We are currently investigating an issue with portions of our application not working as intended. This is due to an outage from an external vendor used within our application. We understand how inconvenient this is and we appreciate your patience and understanding as we work to restore our application to a normal state.
- monitoring May 27, 2025, 02:41 PM UTC
A fix has been implemented by the vendor and we are monitoring the results.
- resolved May 27, 2025, 08:40 PM UTC
This incident has been resolved.
Critical May 13, 2025 Application is Down 1h 11m Web Apps, DaySmart Salon, Pet, Body Art, Spa Mobile Apps, Messaging, DaySmart Remote Access Mobile App and 1 more
Started May 13, 2025, 06:10 PM UTC· resolved May 13, 2025, 07:22 PM UTC
- investigating May 13, 2025, 06:10 PM UTC
We are currently investigating an issue that is causing an outage with the application.
- identified May 13, 2025, 06:12 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 13, 2025, 06:18 PM UTC
A fix has been implemented and we are monitoring the results.
- identified May 13, 2025, 06:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 13, 2025, 06:52 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 13, 2025, 06:56 PM UTC
We are continuing to monitor for any further issues.
- resolved May 13, 2025, 07:22 PM UTC
This incident has been resolved.
Major April 28, 2025 Issues with Checkout and Appointments 2h 51m Web Apps, DaySmart Salon, Pet, Body Art, Spa Mobile Apps
Started Apr 28, 2025, 07:08 PM UTC· resolved Apr 28, 2025, 10:00 PM UTC
- investigating Apr 28, 2025, 07:08 PM UTC
We are currently investigating an issue where customers are having issues with creating and closing tickets during checkout and appointment creation.
- identified Apr 28, 2025, 07:09 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 28, 2025, 09:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 28, 2025, 10:00 PM UTC
This incident has been resolved.
Critical April 28, 2025 Issues with logging into accounts 4h 33m Web Apps
Started Apr 28, 2025, 02:30 PM UTC· resolved Apr 28, 2025, 07:04 PM UTC
- investigating Apr 28, 2025, 02:30 PM UTC
There is currently an issue where customers are unable to log into their accounts. The Development team is investigating the issue.
- identified Apr 28, 2025, 02:35 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 28, 2025, 02:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 28, 2025, 07:04 PM UTC
This incident has been resolved.
Major April 16, 2025 Text Messaging service interruption 20h 34m Messaging
Started Apr 16, 2025, 03:43 PM UTC· resolved Apr 17, 2025, 12:18 PM UTC
- investigating Apr 16, 2025, 03:43 PM UTC
We are currently experiencing issues with the text message services. Our teams are actively working towards a resolution.
- monitoring Apr 16, 2025, 06:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 17, 2025, 12:18 PM UTC
This incident has been resolved.
Major March 24, 2025 Email Performance Issue 11h 42m Messaging
Started Mar 24, 2025, 02:02 AM UTC· resolved Mar 24, 2025, 01:45 PM UTC
- identified Mar 24, 2025, 02:02 AM UTC
We’re experiencing an issue with emails not being sent as expected. We have identified the issue and are working on resolving the issue.
- monitoring Mar 24, 2025, 02:26 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2025, 01:45 PM UTC
This incident has been resolved.
Critical March 24, 2025 Unable to Access the Application 1h 11m Web Apps, DaySmart Salon, Pet, Body Art, Spa Mobile Apps, Messaging, DaySmart Remote Access Mobile App and 1 more
Started Mar 24, 2025, 12:23 AM UTC· resolved Mar 24, 2025, 01:34 AM UTC
- investigating Mar 24, 2025, 12:23 AM UTC
We are currently investigating an outage that is impacting the application. Our engineering team is actively working on a solution.
- identified Mar 24, 2025, 12:31 AM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 24, 2025, 12:31 AM UTC
We are continuing to work on a fix for this issue.
- identified Mar 24, 2025, 12:36 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 24, 2025, 01:26 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2025, 01:34 AM UTC
This incident has been resolved.