Datto Outage History

We are investigating an issue causing Endpoint Backup v2 assets to appear offline in UniView. While this issue is ongoing, scheduled backups are not running, recovery points may show as unavailable, and backup, restore, and BMR operations are failing. All regions are affected. There is no workaround available at this time. The Kaseya R&D team is engaged and actively investigating, and we will provide updates as more information becomes available. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are experiencing a issues with outbound email on US-VSA146. Our team is working to restore functionality on the instance at this time. We apologize for any inconvenience. - Kaseya Cloud Operations Team

We are aware of a problem where error messages are being experienced when navigating the Autotask PSA UI. The Kaseya R&D Team is actively investigating this behaviour. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where customers are unable to onboard new tenants. The status page within the Datto Partner Portal is also unavailable and returning a 500 error. The Kaseya R&D Team is actively working to address the problem. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where customers hosted on node 'use1-bfyii-126' are experiencing a disruption to their SaaS Protection services. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem causing a disruption to services for Datto SaaS Protection customers hosted on pod 'gbe2-saas-p1'. Our R&D team has identified the issue and is actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where DSE subscribers are being rejected from SafeCheck on May 23, 2026. This seems to be a trending outage with multiple partners due to an API issue. The Kaseya R&D Team are currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Our payment provider has flagged an ongoing issue that could potentially affect transaction processing. We are closely monitoring this and will post an update as soon as the situation is resolved or if any impact is detected. Thank you for your patience.

Our R&D team is currently investigating the issue with the Datto Workplace and Datto File Protection portals in the US region being inaccessible at present. The top level URLs being currently inaccessible, customers in other regions can only access the login page through the subdomains. Please subscribe to this post to receive updates as our efforts to resolve this issue progresses. We apologise for the inconvenience caused!

We are aware of a problem where U.S. based Datto Workplace and Datto File Protection agents can experience intermittent connectivity failures and degraded access to the Portal. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Please note: File access and file downloads can be obtained through the File Explorer option. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The R&D Team is currently investigating the issue where users receive an error through the local agent or in Workplace Online when attempting to access certain files on the AU5 cell.

We are aware of a problem where customers hosted on pod 'usw3-saas-p0' are experiencing a disruption to Backup and Recovery services for Datto SaaS Protection. The Kaseya R&D Team is actively Investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of the ongoing service interruption issue in SaaS Alerts Microsoft Manage Integration. Our team is investigating the issue and working towards a resolution.

Kaseya R&D team is continuing to investigate the issue and working towards a resolution.

Kaseya R&D team is continuing to investigate the issue and working towards a resolution.

We are continuing to investigate this issue.

We are currently investigating an issue impacting partners on AU5 cell, where connections and data syncs are failing. Affected partners may see server errors in applications, no files appearing on the VFS agent, or connection failures on the V8 agent. At this time, other regions are not affected. Subscribe to the Kaseya Status Page for up to date information at https://status.kaseya.com/

The R&D and Infrastructure teams are continuing to investigate the cause of the issue.

We are aware of a problem where Datto Networking D200 devices can fail to successfully check-in. Please note: The observed issue is cosmetic and does not affect the functionality or performance of the device. The Kaseya R&D Team is investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where customers hosted on node 'gbe2-bfyii-327' are experiencing a disruption to their SaaS Protection services. Backups are still operational, but the platform is unable to be accessed. The Kaseya R&D Team is investigating the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/