- Detected by Pingoru
- Sep 21, 2026, 05:40 AM UTC
- Resolved
- Sep 21, 2026, 08:01 PM UTC
- Duration
- 14h 20m
Affected: Status Components
Timeline · 6 updates
-
investigating Sep 21, 2026, 05:40 AM UTC
We are aware of a problem where Datto SaaS Protection Partners were receiving a 500 error when attempting to access the SaaS Protection Status Page within the Datto Partner Portal. The Kaseya Engineering Team has been involved and they are investigating the issue.
-
identified Sep 21, 2026, 08:47 AM UTC
The issue has been identified and a fix is being implemented.
-
monitoring Sep 21, 2026, 08:55 AM UTC
A fix has been implemented and we are monitoring the results.
-
identified Sep 21, 2026, 09:25 AM UTC
The system is recovering after the R&D team took steps to resolve the issue. Some customer may still experience issues accessing the SaaS Protection Status Page while the system is recovering.
-
monitoring Sep 21, 2026, 06:56 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Sep 21, 2026, 08:01 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 20, 2026, 01:33 PM UTC
- Resolved
- Sep 21, 2026, 12:52 PM UTC
- Duration
- 23h 19m
Affected: Off-Site SynchronizationRecoveryDisaster Recovery TeamOff-Site Recovery
Timeline · 3 updates
-
investigating Sep 20, 2026, 01:33 PM UTC
We are aware of a problem where Datto BCDR users associated with Server5465 may experience disruptions affecting offsite synchronization and offsite restore operations. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
-
monitoring Sep 20, 2026, 03:42 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Sep 21, 2026, 12:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 17, 2026, 04:05 PM UTC
- Resolved
- Sep 18, 2026, 03:39 PM UTC
- Duration
- 23h 33m
Affected: Secure Edge
Timeline · 3 updates
-
investigating Sep 17, 2026, 04:05 PM UTC
We are aware of a problem where Datto Networking users are experiencing throttling despite the network's pooled data cap remaining below the configured threshold. The Kaseya Engineering Team is currently investigating this issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
-
monitoring Sep 17, 2026, 08:57 PM UTC
We have identified the root cause of the issue regarding Datto Networking users experiencing throttling despite the network's pooled data cap remaining below the configured threshold. We are currently monitoring for any new individual cases, however the issue is currently resolved. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
-
resolved Sep 18, 2026, 03:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 17, 2026, 07:33 AM UTC
- Resolved
- Sep 17, 2026, 09:34 AM UTC
- Duration
- 2h 1m
Affected: US - RIM CE3
Timeline · 3 updates
-
investigating Sep 17, 2026, 07:33 AM UTC
We are experiencing a service disruption on remotecarece3, where administrators may be unable to login to Ui. Our team is working to restore the functionality on the affected instances at this time. We apologize for any inconvenience. - Cloud Operations Team
-
monitoring Sep 17, 2026, 07:59 AM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Sep 17, 2026, 09:34 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2026, 07:39 PM UTC
- Resolved
- Sep 18, 2026, 02:56 PM UTC
- Duration
- 1d 19h
Affected: BackupVerificationRecovery
Timeline · 3 updates
-
investigating Sep 16, 2026, 07:39 PM UTC
We are aware of a problem where Datto Endpoint Backup for PC users paired to Cloud Device 299242 can experience degraded backup and recovery performance. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
-
monitoring Sep 16, 2026, 11:01 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Sep 18, 2026, 02:56 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2026, 01:14 PM UTC
- Resolved
- Sep 16, 2026, 04:28 PM UTC
- Duration
- 3h 14m
Affected: BackupBackupVerificationRecovery
Timeline · 3 updates
-
investigating Sep 16, 2026, 01:14 PM UTC
We are aware of a problem where a subset of Datto Endpoint Backup and Datto Endpoint Backup for PCs nodes in the UK region are currently experiencing intermittent connectivity issues, which may impact backup and recovery operations. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
-
identified Sep 16, 2026, 01:56 PM UTC
The issue has been identified and a fix is being implemented.
-
resolved Sep 16, 2026, 04:28 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2026, 09:06 AM UTC
- Resolved
- Sep 16, 2026, 03:20 PM UTC
- Duration
- 6h 13m
Affected: KaseyaOneKaseya Store
Timeline · 4 updates
-
identified Sep 16, 2026, 09:06 AM UTC
We are currently experiencing a partial service disruption affecting some KaseyaOne and Kaseya Store functionality. Customers may experience issues when viewing or managing Subscriptions and when accessing the Professional Services page. This disruption is related to an ongoing global Salesforce service disruption. Our Engineering team is actively monitoring the situation and its impact on KaseyaOne and Kaseya Store services. We will provide further updates as more information becomes available. Thank you for your patience and understanding.
-
identified Sep 16, 2026, 10:31 AM UTC
We continue to monitor the status of the Salesforce service disruption and its effects on our services. The Kaseya Store appears to have recovered, however, some KaseyaOne functionalities are still impacted by the issue.
-
monitoring Sep 16, 2026, 01:02 PM UTC
The Engineering team confirmed that we no longer see issues related to either KaseyaOne or Kaseya Store functionality; both services are healthy now. We continue to monitor the situation to ensure we promptly detect and advise of any regressions, should they occur, while the Salesforce Service Status is not marked as fully resolved.
-
resolved Sep 16, 2026, 03:20 PM UTC
After continued monitoring, KaseyaOne and Kaseya Store services have remained healthy. This issue is resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 15, 2026, 01:02 PM UTC
- Resolved
- Sep 15, 2026, 03:38 PM UTC
- Duration
- 2h 35m
Affected: Off-Site SynchronizationOff-Site Recovery
Timeline · 2 updates
-
investigating Sep 15, 2026, 01:02 PM UTC
We are aware of a problem where Datto BCDR users paired to Server3188 in the Canada region are experiencing degraded offsite capabilities. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
-
resolved Sep 15, 2026, 03:38 PM UTC
This incident has been resolved.
Read the full incident report →
Critical September 14, 2026 - Detected by Pingoru
- Sep 14, 2026, 04:53 PM UTC
- Resolved
- Sep 14, 2026, 07:58 PM UTC
- Duration
- 3h 5m
Affected: Spanning Uniview Portal
Timeline · 3 updates
-
investigating Sep 14, 2026, 04:53 PM UTC
We are aware of a problem where Spanning customers hosted in the CA and AP regions are currently unable to login to their accounts. The Kaseya Engineering Team is currently investigating this issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
-
monitoring Sep 14, 2026, 06:34 PM UTC
Following the identification of issues affecting customer account access in the Canada and Asia-Pacific regions, further investigation determined that customers in the US region were also impacted. A fix has been deployed, and full access to Spanning accounts has been restored across all affected regions. Our R&D team is monitoring for any other issues.
-
resolved Sep 14, 2026, 07:58 PM UTC
This incident has been resolved.
Read the full incident report →
Critical September 14, 2026 - Detected by Pingoru
- Sep 14, 2026, 03:05 PM UTC
- Resolved
- Sep 14, 2026, 06:47 PM UTC
- Duration
- 3h 42m
Affected: US1US6US15
Timeline · 3 updates
-
investigating Sep 14, 2026, 03:05 PM UTC
We are aware of a problem where US-based users are currently unable to authenticate to US-hosted cells. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
-
monitoring Sep 14, 2026, 03:20 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Sep 14, 2026, 06:47 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 14, 2026, 12:56 PM UTC
- Resolved
- Sep 14, 2026, 02:03 PM UTC
- Duration
- 1h 7m
Affected: Network Manager
Timeline · 2 updates
-
investigating Sep 14, 2026, 12:56 PM UTC
We are aware of a problem where Datto Networking users are currently unable to create Fabric Tunnels through Network Manager. The Kaseya Engineering Team is currently investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
-
resolved Sep 14, 2026, 02:03 PM UTC
This incident has been resolved.
Read the full incident report →
Critical September 14, 2026 - Detected by Pingoru
- Sep 14, 2026, 12:46 PM UTC
- Resolved
- Sep 14, 2026, 05:53 PM UTC
- Duration
- 5h 6m
Affected: SaaS Protection Console LoginSaaS Protection Client Onboarding
Timeline · 5 updates
-
investigating Sep 14, 2026, 12:46 PM UTC
We are aware of a problem where Datto SaaS Protection Partners are unable to access their customer accounts due to the SaaS Protection Status Page within the Datto Partner Portal not loading customer details. The Kaseya Engineering Team is actively investigating this issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
-
investigating Sep 14, 2026, 02:30 PM UTC
We are continuing to investigate this issue.
-
monitoring Sep 14, 2026, 02:51 PM UTC
Our R&D team has identified the issue and have deployed configuration changes to allow the SaaS Protection Status Page within the Datto Partner Portal to load customer details again as well as restore customer account access for all affected partners. The team is closely monitoring the results of the changes made.
-
monitoring Sep 14, 2026, 04:40 PM UTC
We are continuing to monitor for any further issues.
-
resolved Sep 14, 2026, 05:53 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 14, 2026, 09:21 AM UTC
- Resolved
- Sep 14, 2026, 11:57 AM UTC
- Duration
- 2h 36m
Affected: EU1 (English Europe and Asia)German (Deutsch)
Timeline · 4 updates
-
identified Sep 14, 2026, 09:21 AM UTC
We are aware of a problem where the inbound email parser is not creating items in the target Autotask PSA database on the DE1 and EU1 zones. The Kaseya Engineering Team is working on resolving the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
-
monitoring Sep 14, 2026, 10:40 AM UTC
A fix has been implemented and we are monitoring the results.
-
monitoring Sep 14, 2026, 11:23 AM UTC
The system is currently working through items that queued up during this issue, therefore incoming email processing may still be delayed.
-
resolved Sep 14, 2026, 11:57 AM UTC
The system finished processing the remaining items in the queue, and the Incoming Email Processing is currently creating designated items in real time. This incident is resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 08, 2026, 07:43 PM UTC
- Resolved
- Sep 09, 2026, 12:54 PM UTC
- Duration
- 17h 11m
Affected: Off-Site SynchronizationOff-Site Recovery
Timeline · 3 updates
-
investigating Sep 08, 2026, 07:43 PM UTC
We are aware of a problem where Datto BCDR users paired to Server5465 can experience degraded offsite performance. The Kaseya Engineering Team is investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
-
monitoring Sep 08, 2026, 08:11 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Sep 09, 2026, 12:54 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 08, 2026, 07:10 PM UTC
- Resolved
- Sep 17, 2026, 02:30 PM UTC
- Duration
- 8d 19h
Affected: Off-Site SynchronizationOff-Site Recovery
Timeline · 3 updates
-
investigating Sep 08, 2026, 07:10 PM UTC
We are aware of a problem where Datto BCDR users paired to Server2214 can experienced degraded offsite performance. The Kaseya Engineering Team is investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
-
identified Sep 09, 2026, 12:54 PM UTC
The issue has been identified and a fix is being implemented.
-
resolved Sep 17, 2026, 02:30 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 04, 2026, 12:43 PM UTC
- Resolved
- Sep 04, 2026, 07:40 PM UTC
- Duration
- 6h 56m
Affected: UK (United Kingdom)UK 2 (United Kingdom)
Timeline · 2 updates
-
identified Sep 04, 2026, 12:43 PM UTC
We are aware of a problem where users on UK01 and UK02 who use Outlook as their email service are not having their Emails be sent and received. The Kaseya Engineering Team have identified the issue and are working with Microsoft to resolve it. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
-
resolved Sep 04, 2026, 07:40 PM UTC
Microsoft has fixed the issue with receiving email from external domains. We have verified that emails are now getting processed without issue. This incident is resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2026, 07:20 PM UTC
- Resolved
- Sep 04, 2026, 02:06 PM UTC
- Duration
- 18h 46m
Affected: BackupRecovery
Timeline · 3 updates
-
investigating Sep 03, 2026, 07:20 PM UTC
We are aware of a problem where Datto Endpoint Backup for PC users hosted on Cloud Siris 299242 may experience degraded backup and recovery performance.. The Kaseya Engineering Team is investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
-
monitoring Sep 04, 2026, 12:11 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Sep 04, 2026, 02:06 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 02, 2026, 09:11 PM UTC
- Resolved
- Sep 02, 2026, 11:17 PM UTC
- Duration
- 2h 5m
Affected: Secure Edge
Timeline · 2 updates
-
identified Sep 02, 2026, 09:11 PM UTC
We're aware of an issue preventing Secure Edge administrators from viewing recent usage information within Datto Network Manager. We've identified the root cause of the issue. Queued data has resumed processing and we're expecting metrics to become available again within a few hours. We will update this post as we continue to monitor and work through the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
-
resolved Sep 02, 2026, 11:17 PM UTC
The issue preventing Secure Edge administrators from viewing recent usage information within Datto Network Manager has been resolved. Queued data has finished processing, and usage metrics are now available as expected. We appreciate your patience while we worked through this issue. Subscribe to the Kaseya Status Page for up to date information at https://status.kaseya.com/
Read the full incident report →
- Detected by Pingoru
- Sep 02, 2026, 08:33 PM UTC
- Resolved
- Sep 11, 2026, 03:06 PM UTC
- Duration
- 8d 18h
Affected: SaaS Protection Backups
Timeline · 6 updates
-
investigating Sep 02, 2026, 08:33 PM UTC
We are aware of a problem where some customers hosted on pod 'aue1-saas-p0' are currently experiencing degraded backup performance for Exchange services. The Kaseya Engineering Team is actively investigating. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
-
identified Sep 02, 2026, 08:56 PM UTC
Our R&D team has identified the issue and have started deploying changes to mitigate the Exchange backup performance issues for customers hosted on pod 'aue1-saas-p0'
-
identified Sep 03, 2026, 01:40 PM UTC
We are continuing to work on a fix for this issue.
-
identified Sep 03, 2026, 07:31 PM UTC
Following the recent changes deployed by our R&D team, we are seeing improvements in Exchange backup success rates for customers hosted on pod 'aue1-saas-p0'. Our team remains actively engaged and continues to work on further improvements while closely monitoring the environment.
-
monitoring Sep 04, 2026, 04:47 PM UTC
Following additional changes deployed by our R&D team, we are seeing continued improvement in Exchange backup success rates for customers hosted on pod 'aue1-saas-p0'. Our team is closely monitoring the environment as backup processing and success rates continue to recover.
-
resolved Sep 11, 2026, 03:06 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 02, 2026, 10:10 AM UTC
- Resolved
- Sep 08, 2026, 04:26 PM UTC
- Duration
- 6d 6h
Affected: Off-Site Recovery
Timeline · 9 updates
Read the full incident report →
Critical September 2, 2026 - Detected by Pingoru
- Sep 02, 2026, 06:00 AM UTC
- Resolved
- Sep 02, 2026, 10:11 AM UTC
- Duration
- 4h 10m
Affected: Status Components
Timeline · 4 updates
-
investigating Sep 02, 2026, 06:00 AM UTC
We are aware of an issue where customers are encountering 500 errors while accessing Backup & RMM products within the Datto Partner Portal (DPP). The Kaseya R&D Team is investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
-
monitoring Sep 02, 2026, 07:30 AM UTC
We are pleased to inform you that the recent service incident experienced by our BCDR AND DRMM partners where users experienced difficulties logging into the Datto Partner Portal has now been successfully resolved. We understand the impact that such problems can have on your business operations, and we sincerely apologize for any inconvenience caused during this time. Our team has been diligently working to identify the root cause of the problem. Our goal is to not only address the immediate concern but also to minimize the risk of similar incidents in the future. By analyzing the underlying factors, we aim to enhance our systems and processes, ensuring a more robust and reliable experience for all our partners. Thank you for your patience and understanding. We remain committed to delivering exceptional service and continuous improvement.
-
monitoring Sep 02, 2026, 08:40 AM UTC
We are continuing to monitor for any further issues.
-
resolved Sep 02, 2026, 10:11 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 01, 2026, 09:49 PM UTC
- Resolved
- Sep 02, 2026, 04:51 PM UTC
- Duration
- 19h 2m
Affected: Portal
Timeline · 4 updates
-
monitoring Sep 01, 2026, 09:49 PM UTC
A recent degradation with Intuit's QuickBooks Online has been reported by Intuit. This is currently affecting API calls which may result in sync failures causing delays in data syncing to and from QBO and ConnectBooster. Our team is currently monitoring the status of this from Intuit's Status Page which can be found here: https://status.developer.intuit.com/ At this time, a valid workaround is not available, and we recommend that you subscribe to Intuit's Status Page for immediate updates. Our team will continue to provide status updates as they are received to the status page. Thank you,
-
monitoring Sep 02, 2026, 03:00 AM UTC
Intuit has updated their status page stating that this is a Major Outage within the Intuit system. They are still investigating the issue. This is currently affecting API calls resulting in sync failures causing delays in data syncing to and from QBO and ConnectBooster. Our team is continuing to monitor the status of this from Intuit's Status Page which can be found here: https://status.developer.intuit.com/ At this time, a valid workaround is not available, and we recommend that you subscribe to Intuit's Status Page for immediate updates. Our team will continue to provide status updates as they are received to the status page
-
monitoring Sep 02, 2026, 12:52 PM UTC
Intuit has reported that API functionality has returned, and calls should be completing as expected. Our internal teams have confirmed that syncs are running now running as expected. We advise Partners to compare data between ConnectBooster, and QuickBooks Online to ensure the data is up to date, and if not, to set their sync date back to 9/1/2026 - 1pm which was prior to the outage being reported by Intuit and allow for an accounting package sync to take place. Thank you,
-
resolved Sep 02, 2026, 04:51 PM UTC
This incident has been resolved.
Read the full incident report →
Critical September 1, 2026 - Detected by Pingoru
- Sep 01, 2026, 12:13 PM UTC
- Resolved
- Sep 01, 2026, 01:27 PM UTC
- Duration
- 1h 14m
Affected: SaaS Protection Seat ManagementSaaS Protection Client Onboarding
Timeline · 3 updates
-
investigating Sep 01, 2026, 12:13 PM UTC
We are aware of a problem where the Datto SaaS Protection Status Page is not loading details for some of our users. The Kaseya Engineering Team is currently investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
-
monitoring Sep 01, 2026, 12:52 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Sep 01, 2026, 01:27 PM UTC
This incident has been resolved.
Read the full incident report →
Critical September 1, 2026 - Detected by Pingoru
- Sep 01, 2026, 11:37 AM UTC
- Resolved
- Sep 01, 2026, 03:56 PM UTC
- Duration
- 4h 18m
Affected: Vidal (US East)
Timeline · 3 updates
-
investigating Sep 01, 2026, 11:37 AM UTC
We are aware of a problem where users are unable to access the Vidal platform The Kaseya Engineering Team is actively investigating and we will provide updates as more information becomes available. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
-
monitoring Sep 01, 2026, 12:35 PM UTC
The Kaseya Engineering Team has issued a fix. Service has been restored, and we are monitoring the environment to ensure continued stability.
-
resolved Sep 01, 2026, 03:56 PM UTC
The issue affecting access to the Datto RMM Vidal platform has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 31, 2026, 04:01 PM UTC
- Resolved
- Aug 31, 2026, 05:34 PM UTC
- Duration
- 1h 33m
Affected: US1US6US15
Timeline · 3 updates
-
investigating Aug 31, 2026, 04:01 PM UTC
We are aware of a problem where Datto Workplace users in the U.S. region hosted on Cells 1, 6, and 15 may experience intermittent service connectivity disruptions, resulting in degraded access to Workplace services. The Kaseya Engineering Team is investigating this issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
-
monitoring Aug 31, 2026, 04:12 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Aug 31, 2026, 05:34 PM UTC
This incident has been resolved.
Read the full incident report →
