Datto incident
VSAX - EMEA/APAC - Intermittent 500 errors and offline devices
Datto experienced a major incident on July 24, 2026 affecting APAC and EU, lasting 7h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 24, 2026, 01:27 PM UTC
We are aware of a problem where customers hosted on EMEA/APAC app servers may see intermediate service disruption, getting 500 - internal server error. The Kaseya Engineering Team has identified the issue and working towards a fix. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Jul 24, 2026, 03:46 PM UTC
The Kaseya Engineering Team has developed a fix that will address this issue. The fix will be deployed after hours to our EMEA and APAC App Servers on the following schedule: 17:00 UTC APAC 20:00 UTC EMEA Those that are online during this change will need to login again as they will be kicked out the system. Should you have any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Jul 24, 2026, 08:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 24, 2026, 09:23 PM UTC
This incident has been resolved.