Datto incident

Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-2319'

Major Resolved View vendor source →

Datto experienced a major incident on July 21, 2026 affecting SaaS Protection Backups and SaaS Protection Console Login and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2026, 06:05 PM UTC
Resolved
Jul 21, 2026, 06:42 PM UTC
Duration
36m
Detected by Pingoru
Jul 21, 2026, 06:05 PM UTC

Affected components

SaaS Protection BackupsSaaS Protection Console LoginSaaS Protection Seat ManagementSaaS Protection Restores/Exports

Update timeline

  1. investigating Jul 21, 2026, 06:05 PM UTC

    We are aware of a problem where SaaS Protection customers hosted on node 'aue1-bfyii-2319' are unable to access their accounts and are experiencing a disruption to their services. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring Jul 21, 2026, 06:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 21, 2026, 06:42 PM UTC

    This incident has been resolved.