Datto incident
Datto SaaS Protection - Backup performance degradation for some Exchange services on pod 'aue1-saas-p1'
Datto experienced a minor incident on July 30, 2026 affecting SaaS Protection Backups, lasting 6d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 30, 2026, 04:34 PM UTC
We are aware of a problem where some customers hosted on pod 'aue1-saas-p1' are experiencing backup performance degradation for Exchange services. The Kaseya R&D Team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Jul 30, 2026, 05:45 PM UTC
Our R&D team has implemented configuration changes on pod 'aue1-saas-p1' to help remediate the issue and they are actively monitoring backup performance.
- monitoring Jul 31, 2026, 03:55 PM UTC
Exchange backup success rate metrics on pod 'aue1-saas-p1' have improved after the changes that were implemented. Our R&D team is continuing to closely monitor backup performance on the pod.