Datto incident

Datto SaaS Protection - Service disruption for customers hosted on node 'use1-bfyii-2901'

Major Resolved View vendor source →

Datto experienced a major incident on July 27, 2026 affecting SaaS Protection Backups, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2026, 05:35 PM UTC
Resolved
Jul 27, 2026, 08:00 PM UTC
Duration
2h 25m
Detected by Pingoru
Jul 27, 2026, 05:35 PM UTC

Affected components

SaaS Protection Backups

Update timeline

  1. investigating Jul 27, 2026, 05:35 PM UTC

    We are aware of a problem where Datto SaaS Protection customers hosted on node 'use1-bfyii-2901' are experiencing a disruption to SaaS Protection services. The Kaseya Engineering Team is currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. identified Jul 27, 2026, 06:16 PM UTC

    The issue has been identified and the R&D team is actively working to resolve it.

  3. monitoring Jul 27, 2026, 06:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 27, 2026, 08:00 PM UTC

    This incident has been resolved.