Datto incident
Datto Partner Portal - Users Unable to Access Datto Partner Portal
Datto experienced a major incident on July 20, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 20, 2026, 02:06 PM UTC
We are pleased to inform you that the recent service incident experienced by our BCDR partners where users experienced difficulties logging into the Datto Partner Portal has now been successfully resolved. We understand the impact that such problems can have on your business operations, and we sincerely apologize for any inconvenience caused during this time. Our team has been diligently working to identify the root cause of the problem. Our goal is to not only address the immediate concern but also to minimize the risk of similar incidents in the future. By analyzing the underlying factors, we aim to enhance our systems and processes, ensuring a more robust and reliable experience for all our partners. Thank you for your patience and understanding. We remain committed to delivering exceptional service and continuous improvement. Best regards,
- postmortem Jul 30, 2026, 03:34 PM UTC
**Datto Partner Portal - Partner Portal Inaccessible– 2026-07-20** **Summary:** Between **2026-07-20 01:00 PM UTC** and **2026-07-20 01:10 PM UTC**, **Datto Partner Portal** customers experienced difficulties logging into the Datto Partner Portal. **Root Cause:** The incident was caused by an infrastructure component that was no longer responding as expected, resulting in the Datto Partner Portal becoming unavailable to users. To restore service, traffic was redirected to a secondary, redundant component in accordance with established recovery procedures. This action successfully restored portal accessibility and normal service operations. **Incident Timeline:** * Identified: 2026-07-20 01:00 PM UTC * Public Notification: 2026-07-20 01:00 PM UTC * Resolved: 2026-07-20 01:10 PM UTC **Preventative Measures:** To reduce the likelihood and impact of similar incidents in the future, we are taking the following steps. * We are updating our resiliency and failover procedures to include additional validation checks that confirm services remain accessible to customers. This enhancement will further strengthen our ability to detect and remediate availability issues.