Datto incident

Datto SaaS Protection - Service disruption for customers hosted on node 'des1-bfyii-2985'

Major Resolved View vendor source →

Datto experienced a major incident on July 30, 2026 affecting SaaS Protection Backups and SaaS Protection Console Login and 1 more component, lasting 6h 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 01:44 PM UTC
Resolved
Jul 30, 2026, 08:04 PM UTC
Duration
6h 19m
Detected by Pingoru
Jul 30, 2026, 01:44 PM UTC

Affected components

SaaS Protection BackupsSaaS Protection Console LoginSaaS Protection Seat ManagementSaaS Protection Restores/Exports

Update timeline

  1. investigating Jul 30, 2026, 01:44 PM UTC

    We are aware of a problem where SaaS Protection customers hosted on node 'des1-bfyii-2985' are unable to access their accounts and are experiencing a disruption to their services. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. identified Jul 30, 2026, 03:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 30, 2026, 04:26 PM UTC

    Our R&D team has implemented a fix to restore account access and have confirmed backups are running. We are monitoring for any other issues.

  4. resolved Jul 30, 2026, 08:04 PM UTC

    This incident has been resolved.