Datto incident

Datto SaaS Protection - Backup performance degradation for various services on pod multiple pods

Datto experienced a critical incident on July 11, 2026 affecting SaaS Protection Backups, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started: Jul 11, 2026, 04:07 PM UTC
Resolved: Jul 13, 2026, 12:26 PM UTC
Duration: 1d 20h
Detected by Pingoru: Jul 11, 2026, 04:07 PM UTC

Affected components

SaaS Protection Backups

Update timeline

investigating Jul 11, 2026, 04:07 PM UTC

We are aware of a problem where some customers across multiple pods are experiencing backup performance degradation for various services. The affected pods and services are listed below. 'gbe2-pod-0' - SharePoint 'gbe2-pod-1' - SharePoint 'use1-pod-4' - SharePoint The Kaseya R&D Team is actively Investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
monitoring Jul 12, 2026, 12:13 PM UTC

A fix has been implemented and we are monitoring the results. Several pods have shows signs of improvement.
resolved Jul 13, 2026, 12:26 PM UTC

This incident has been resolved.