Culture Amp incident

Issue with renaming or deleting Chat History in Coach

Minor Resolved View vendor source →

Culture Amp experienced a minor incident on November 5, 2025, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 05:01 AM UTC
Resolved
Nov 05, 2025, 05:42 AM UTC
Duration
41m
Detected by Pingoru
Nov 05, 2025, 05:01 AM UTC

Update timeline

  1. investigating Nov 05, 2025, 05:01 AM UTC

    We are currently investigating an issue with our Coach feature. At this time, you may encounter a 500 error when attempting to to rename or delete previous sessions/chats in Coach. New chats with Coach can still be created successfully via the 'New chat' button. We are...

  2. investigating Nov 05, 2025, 05:25 AM UTC

    We are continuing to work on the issue identified when renaming or deleting items in the Chat History of Coach. At this time, you may encounter a 500 error when attempting to rename or delete previous sessions/chats in Coach (accessed via the top navigation menu). In the meantime, new...

  3. resolved Nov 05, 2025, 05:42 AM UTC

    The issue with our Coach feature has been resolved. After navigating to 'Coach' at the top navigation menu, you will now be able to rename and delete past chat sessions within the Chat History list without encountering an error message. We thank you for your patience as we resolved...