Culture Amp incident

Intermittent login issues via Google sign-in

Culture Amp experienced a major incident on November 28, 2025 affecting Incident: Authentication - Google Sign in (EU) (Google Sign in (EU)) and Incident: Authentication - Google Sign in (US) (Google Sign in (US)) and 1 more component, lasting 3d 4h. The incident has been resolved; the full update timeline is below.

Started: Nov 28, 2025, 02:38 AM UTC
Resolved: Dec 01, 2025, 06:59 AM UTC
Duration: 3d 4h
Detected by Pingoru: Nov 28, 2025, 02:38 AM UTC

Affected components

Incident: Authentication - Google Sign in (EU) (Google Sign in (EU))Incident: Authentication - Google Sign in (US) (Google Sign in (US))Incident: Authentication - Google Sign in (AU) (Google Sign in (AU))

Update timeline

identified Nov 28, 2025, 02:38 AM UTC

We have detected an issue with the 'Sign in with Google' login option for users in the US data centre. At this time, an intermittent "We were not able to sign you in" error may be shown when attempting to log in through Google. If enabled for your account, we recommend utilising...
investigating Nov 28, 2025, 02:51 AM UTC

We are actively investigating an issue with the 'Sign in with Google' login option for users in the US data centre. At this time, users attempting to sign in to the platform through the 'Sign in with Google' prompt may encounter a "We were not able to sign you in" error message. If...
investigating Nov 28, 2025, 03:15 AM UTC

We are currently investigating an issue impacting the 'Sign in with Google' option for users in US data centre, where users attempting to sign in using this method may receive a "We were not able to sign you in" error message. Our Engineering team has identified the fix to these...
investigating Nov 28, 2025, 12:11 PM UTC

We are currently working to fully resolve an issue impacting the 'Sign in with Google' option in our US data centre, where some users attempting to sign in using this method may receive a "We were not able to sign you in" error message. Our Engineering team has identified the fix to these...
resolved Dec 01, 2025, 06:59 AM UTC

The issue impacting the 'Sign in with Google' option in our US data centre has been resolved. All users within accounts that have Google login enabled will now be able to successfully sign in through the 'Sign in with Google' button on the login page, without seeing a "We were not able to...