Resolved after 10 minutes, affecting Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU)) and Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US)) and 1 more, on November 21, 2025.
The issue with AI Coach in Surveys has been resolved. Survey report viewers will now see that responses are generated as expected when using the 'Coach' button within survey reporting, and an error message is no longer returned. We thank you for your patience as we resolved this...
Affected components
Update timeline
- investigating Nov 21, 2025, 03:33 AM UTC
We are currently investigating an issue with AI Coach in Surveys. At this time, you may experience a 'Coach response cannot be loaded' error message when attempting to use the Coach tool in survey reporting. We are working to bring things back to normal, and estimate that the issue...
- resolved Nov 21, 2025, 03:44 AM UTC
The issue with AI Coach in Surveys has been resolved. Survey report viewers will now see that responses are generated as expected when using the 'Coach' button within survey reporting, and an error message is no longer returned. We thank you for your patience as we resolved this...
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