Culture Amp incident

Issue with AI Coach in Surveys

Minor Resolved View vendor source →

Culture Amp experienced a minor incident on November 21, 2025 affecting Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU)) and Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US)) and 1 more component, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2025, 03:33 AM UTC
Resolved
Nov 21, 2025, 03:44 AM UTC
Duration
10m
Detected by Pingoru
Nov 21, 2025, 03:33 AM UTC

Affected components

Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU))Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US))Incident: Coach - Ai-Coach-Surveys (EU) (AI Coach - Surveys (EU))

Update timeline

  1. investigating Nov 21, 2025, 03:33 AM UTC

    We are currently investigating an issue with AI Coach in Surveys. At this time, you may experience a 'Coach response cannot be loaded' error message when attempting to use the Coach tool in survey reporting. We are working to bring things back to normal, and estimate that the issue...

  2. resolved Nov 21, 2025, 03:44 AM UTC

    The issue with AI Coach in Surveys has been resolved. Survey report viewers will now see that responses are generated as expected when using the 'Coach' button within survey reporting, and an error message is no longer returned. We thank you for your patience as we resolved this...