Culture Amp incident
Delays with User Data Updates being reflected in some areas of the Platform - US Data Centre
Resolved after 12 hours 22 minutes, affecting Incident: Settings - Data-Integrations (US) (Data Integrations (US)) and Incident: Settings - User-Imports (US) (User Imports (US)) and 1 more, on November 3, 2025.
The issue with delays with User Data updates/changes has been resolved. The following will now be working as expected: Changes made via a Bulk User Upload or HRIS Sync Changes made manually in User Profiles We thank you for your patience as we resolved...
Affected components
Update timeline
- investigating Nov 03, 2025, 12:58 PM UTC
We are currently investigating delays with User Data updates/changes being reflected in the platform for US Data Centre accounts. At this time, Administrators (and other roles with access to user data), may notice a delay with User Data changes being reflected across the platform....
- investigating Nov 03, 2025, 01:47 PM UTC
We are currently investigating delays with User Data updates/changes being reflected in some areas of the platform for accounts on our US Data Centre. Administrators (and other roles with similar admin level access to user and survey data) may notice a delay with recent...
- investigating Nov 03, 2025, 03:39 PM UTC
We are actively working towards resolving the delays with User Data updates/changes being reflected in some areas of the platform for accounts on our US Data Centre. Administrators (and other roles with similar admin level access to user and survey data) may notice a...
- investigating Nov 03, 2025, 05:47 PM UTC
We are actively working towards resolving the delays with User Data updates/changes being reflected in some areas of the platform for accounts on our US Data Centre. Administrators (and other roles with similar admin level access to user and survey data) may notice a...
- investigating Nov 03, 2025, 07:07 PM UTC
The issue with Delays with User Data Updates being reflected in some areas of the Platform for accounts on our US Data Centrehas been resolved. There will no longer be a delay with recent user data changes/updates made via a Bulk User Upload / HRIS sync or manually via the...
- investigating Nov 03, 2025, 09:34 PM UTC
We are actively working towards resolving the delays with User Data updates/changes being reflected in some areas of the platform for accounts on our US Data Centre. Administrators (and other roles with similar admin level access to user and survey data) may notice a...
- investigating Nov 03, 2025, 11:28 PM UTC
We have noted the issue appears to be on-going in some areas of the platform, and are still actively working towards a full resolution in regards to delays with User Data updates/changes being reflected in some areas of the platform for accounts on our US Data Centre. ...
- investigating Nov 04, 2025, 12:55 AM UTC
Our Engineers are still actively working towards a full resolution in regards to delays with User Data updates/changes being reflected in some areas of the platform for accounts on our US Data Centre. Administrators (and other roles with similar admin level access to user...
- resolved Nov 04, 2025, 01:20 AM UTC
The issue with delays with User Data updates/changes has been resolved. The following will now be working as expected: Changes made via a Bulk User Upload or HRIS Sync Changes made manually in User Profiles We thank you for your patience as we resolved...
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