Culture Amp incident

Delays with User Data Updates being reflected in some areas of the Platform - US Data Centre

Major Resolved View vendor source →

Culture Amp experienced a major incident on November 3, 2025 affecting Incident: Settings - Data Integrations (US) (Data Integrations (US)) and Incident: Settings - User Imports (US) (User Imports (US)) and 1 more component, lasting 12h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 12:58 PM UTC
Resolved
Nov 04, 2025, 01:20 AM UTC
Duration
12h 22m
Detected by Pingoru
Nov 03, 2025, 12:58 PM UTC

Affected components

Incident: Settings - Data Integrations (US) (Data Integrations (US))Incident: Settings - User Imports (US) (User Imports (US))Incident: Settings - Admin Settings (US) (Admin Settings (US))Incident: Engagement - Surveys - Configuration + Launch (US) (Surveys - Configuration + Launch (US))

Update timeline

  1. investigating Nov 03, 2025, 12:58 PM UTC

    We are currently investigating delays with User Data updates/changes being reflected in the platform for US Data Centre accounts. At this time, Administrators (and other roles with access to user data), may notice a delay with User Data changes being reflected across the platform....

  2. investigating Nov 03, 2025, 01:47 PM UTC

    We are currently investigating delays with User Data updates/changes being reflected in some areas of the platform for accounts on our US Data Centre. Administrators (and other roles with similar admin level access to user and survey data) may notice a delay with recent...

  3. investigating Nov 03, 2025, 03:39 PM UTC

    We are actively working towards resolving the delays with User Data updates/changes being reflected in some areas of the platform for accounts on our US Data Centre. Administrators (and other roles with similar admin level access to user and survey data) may notice a...

  4. investigating Nov 03, 2025, 05:47 PM UTC

    We are actively working towards resolving the delays with User Data updates/changes being reflected in some areas of the platform for accounts on our US Data Centre. Administrators (and other roles with similar admin level access to user and survey data) may notice a...

  5. investigating Nov 03, 2025, 07:07 PM UTC

    The issue with Delays with User Data Updates being reflected in some areas of the Platform for accounts on our US Data Centrehas been resolved. There will no longer be a delay with recent user data changes/updates made via a Bulk User Upload / HRIS sync or manually via the...

  6. investigating Nov 03, 2025, 09:34 PM UTC

    We are actively working towards resolving the delays with User Data updates/changes being reflected in some areas of the platform for accounts on our US Data Centre. Administrators (and other roles with similar admin level access to user and survey data) may notice a...

  7. investigating Nov 03, 2025, 11:28 PM UTC

    We have noted the issue appears to be on-going in some areas of the platform, and are still actively working towards a full resolution in regards to delays with User Data updates/changes being reflected in some areas of the platform for accounts on our US Data Centre. ...

  8. investigating Nov 04, 2025, 12:55 AM UTC

    Our Engineers are still actively working towards a full resolution in regards to delays with User Data updates/changes being reflected in some areas of the platform for accounts on our US Data Centre. Administrators (and other roles with similar admin level access to user...

  9. resolved Nov 04, 2025, 01:20 AM UTC

    The issue with delays with User Data updates/changes has been resolved. The following will now be working as expected: Changes made via a Bulk User Upload or HRIS Sync Changes made manually in User Profiles We thank you for your patience as we resolved...