Culture Amp incident

Issue with Bulk Export to PDF in survey report configurations

Culture Amp experienced a major incident on December 5, 2025 affecting Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)) and Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)) and 1 more component, lasting 2d 16h. The incident has been resolved; the full update timeline is below.

Started: Dec 05, 2025, 05:53 AM UTC
Resolved: Dec 07, 2025, 10:09 PM UTC
Duration: 2d 16h
Detected by Pingoru: Dec 05, 2025, 05:53 AM UTC

Affected components

Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))

Update timeline

investigating Dec 05, 2025, 05:53 AM UTC

We are currently investigating an issue with the Bulk Export to PDF action within the Sharing page of survey configurations. At this time, after selecting the 'Bulk Export > Export to PDF' option on a shared report in the Sharing page of the survey configurations menu, you may encounter...
investigating Dec 05, 2025, 08:51 AM UTC

We are continuing to investigate an issue with the Bulk Export to PDF action within the Sharing page of survey configurations. At this time, after selecting the 'Bulk Export > Export to PDF' option on a shared report in the Sharing page of the survey configurations menu, you may...
investigating Dec 05, 2025, 09:50 AM UTC

We are continuing to investigate an issue with the Bulk Export to PDF action within the Sharing page of survey configurations. At this time, after selecting the 'Bulk Export > Export to PDF' option on a shared report in the Sharing page of the survey configurations menu, you may...
investigating Dec 05, 2025, 11:32 AM UTC

We are continuing to investigate an issue with the Bulk Export to PDF action within the Sharing page of survey configurations. At this time, after selecting the 'Bulk Export > Export to PDF' option on a shared report in the Sharing page of the survey configurations menu, you may...
resolved Dec 07, 2025, 10:09 PM UTC

The issue with the Bulk Export to PDF action within the Sharing page of survey configurations has been resolved. Account and survey admins will now be able to select the 'Bulk Export > Export to PDF' option on a shared report in the Sharing page of the survey configurations menu and...