Culture Amp incident

Delays in changes to Performance Ratings appearing in Engagement Survey reporting

Minor Resolved View vendor source →

Culture Amp experienced a minor incident on November 26, 2025 affecting Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)) and Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)) and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2025, 05:54 AM UTC
Resolved
Nov 26, 2025, 06:07 AM UTC
Duration
12m
Detected by Pingoru
Nov 26, 2025, 05:54 AM UTC

Affected components

Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))

Update timeline

  1. investigating Nov 26, 2025, 05:54 AM UTC

    We are currently investigating an issue with new or updated Performance Ratings flowing through to Engagement Survey reporting. Since approximately 6 hours ago (10:50am AEDT), any updates to Performance Ratings within Performance Cycles will not be reflecting in Engagement Surveys...

  2. resolved Nov 26, 2025, 06:07 AM UTC

    The issue with new or updated Performance Ratings flowing through to Engagement Survey reporting has been resolved. Up-to-date Performance Ratings will now be reflected in the reporting of any survey utilising the <a href="https://support.cultureamp.com/en/articles/8062592-view-performance-...