Issue with Comparisons settings within the Survey Configuration

Update timeline

1. identified Nov 10, 2025, 12:27 AM UTC

   We have detected an issue with the Comparisons settings within the Engagement Survey Configuration. This may impact Admins in the US and EU Data Centres Impacted users will experience several 'Something went wrong' error messages when accessing the Comparisons settings. ...

2. identified Nov 10, 2025, 12:44 AM UTC

   We have detected an issue with the Comparisons settings within the Engagement Survey Configuration. This may impact Admins across all Data Centers (US, EU, and AU) Impacted users will experience several 'Something went wrong' error messages when accessing the Comparisons settings.<...

3. investigating Nov 10, 2025, 01:24 AM UTC

   We are actively investigating an issue within the Comparisons settings page of Engagement Survey Configurations. At this time, administrators may see a number of "Something went wrong" errors populate on the righthand side of the page when navigating to Comparisons in the survey...

4. resolved Nov 10, 2025, 02:10 AM UTC

   The issue within the Comparisons settings page of Engagement Survey Configurations has been resolved. Administrators will no longer see a string of "Something went wrong" errors populate on the righthand side of the page when navigating to Comparisons in the survey configurations menu. ...