Culture Amp incident

Issue viewing Import History

Minor Resolved View vendor source →

Culture Amp experienced a minor incident on November 26, 2025 affecting Incident: Settings - Data Integrations (EU) (Data Integrations (EU)) and Incident: Settings - Data Integrations (US) (Data Integrations (US)) and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2025, 11:41 PM UTC
Resolved
Nov 27, 2025, 12:37 AM UTC
Duration
55m
Detected by Pingoru
Nov 26, 2025, 11:41 PM UTC

Affected components

Incident: Settings - Data Integrations (EU) (Data Integrations (EU))Incident: Settings - Data Integrations (US) (Data Integrations (US))Incident: Settings - User Imports (EU) (User Imports (EU))Incident: Settings - User Imports (US) (User Imports (US))Incident: Settings - Admin Settings (US) (Admin Settings (US))Incident: Settings - Admin Settings (EU) (Admin Settings (EU))Incident: Settings - Data Integrations (AU) (Data Integrations (AU))Incident: Settings - User Imports (AU) (User Imports (AU))Incident: Settings - Admin Settings (AU) (Admin Settings (AU))

Update timeline

  1. identified Nov 26, 2025, 11:41 PM UTC

    We have detected an issue with the Import History page in account settings. At this time, administrators may see a 500 error message when attempting to view the import summary of completed employee data imports or HRIS syncs via Employee data > Import history in the navigation...

  2. investigating Nov 26, 2025, 11:54 PM UTC

    Our Engineers are actively investigating an issue with the Import History page in account settings. Currently, account and employee data administrators will see a 500 error message returned when attempting to click 'View' on a past import (manual/HRIS/SFTP) via the Import History account...

  3. resolved Nov 27, 2025, 12:37 AM UTC

    The issue with the Import History page in account settings has been resolved. All account and employee data administrators will now be able to navigate to the Import History account settings page and click 'View' on all import summaries of past imports (manual/HRIS/SFTP) as expected,...