Culture Amp incident

Recent user updates not flowing through to Anytime Feedback and Roles & Permissions in our EU Data Centre

Resolved after 2 hours 34 minutes, affecting Incident: Settings - Admin-Settings (EU) (Admin Settings (EU)) and Incident: Feedback - Anytime-Feedback-Manager-Requested-Feedback (EU) (Anytime Feedback (EU)), on November 27, 2025.

resolved Nov 27, 2025, 02:50 AM UTC

The issue with Anytime Feedback and Roles & Permissions not reflecting recent user data updates within accounts in the EU Data Center has been resolved. The following will now be working as expected: Assigning roles or updating permissions for newly added users ...

Started
Nov 27, 2025, 12:16 AM UTC
Resolved
Nov 27, 2025, 02:50 AM UTC
Duration
2h 34m
Detected by Pingoru
Nov 27, 2025, 12:16 AM UTC

Affected components

Incident: Settings - Admin-Settings (EU) (Admin Settings (EU))Incident: Feedback - Anytime-Feedback-Manager-Requested-Feedback (EU) (Anytime Feedback (EU))

Update timeline

  1. investigating Nov 27, 2025, 12:16 AM UTC

    We are currently investigating an issue with Anytime Feedback and Roles & Permissions not reflecting recent user data updates in the EU Data Center. At this time, users in the EU data center may experience:...

  2. investigating Nov 27, 2025, 01:14 AM UTC

    Our Engineers are continuing to investigate an issue with Anytime Feedback and Roles & Permissions not reflecting recent user data updates within accounts in the EU Data Center. At this time, users in the EU data center may experience: ...

  3. resolved Nov 27, 2025, 02:50 AM UTC

    The issue with Anytime Feedback and Roles & Permissions not reflecting recent user data updates within accounts in the EU Data Center has been resolved. The following will now be working as expected: Assigning roles or updating permissions for newly added users ...

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