Culture Amp incident

Recent user updates not flowing through to Anytime Feedback and Roles & Permissions in our EU Data Centre

Culture Amp experienced a minor incident on November 27, 2025 affecting Incident: Settings - Admin Settings (EU) (Admin Settings (EU)) and Incident: Feedback - Anytime Feedback + Manager Requested Feedback (EU) (Anytime Feedback + Manager Requested Feedback (EU)), lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started: Nov 27, 2025, 12:16 AM UTC
Resolved: Nov 27, 2025, 02:50 AM UTC
Duration: 2h 34m
Detected by Pingoru: Nov 27, 2025, 12:16 AM UTC

Affected components

Incident: Settings - Admin Settings (EU) (Admin Settings (EU))Incident: Feedback - Anytime Feedback + Manager Requested Feedback (EU) (Anytime Feedback + Manager Requested Feedback (EU))

Update timeline

investigating Nov 27, 2025, 12:16 AM UTC

We are currently investigating an issue with Anytime Feedback and Roles & Permissions not reflecting recent user data updates in the EU Data Center . At this time, users in the EU data center may experience: ...
investigating Nov 27, 2025, 01:14 AM UTC

Our Engineers are continuing to investigate an issue with Anytime Feedback and Roles & Permissions not reflecting recent user data updates within accounts in the EU Data Center. At this time, users in the EU data center may experience: ...
resolved Nov 27, 2025, 02:50 AM UTC

The issue with Anytime Feedback and Roles & Permissions not reflecting recent user data updates within accounts in the EU Data Center has been resolved. The following will now be working as expected: Assigning roles or updating permissions for newly added users ...