Creditcall Outage History

Creditcall had 15 outages in the last 2 years totaling 38h 22m of downtime — averaging 0.6 incidents per month.

There were 15 Creditcall outages since September 4, 2024 totaling 38h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.creditcall.com

Minor July 8, 2026

Transaction Errors - American Express

Detected by Pingoru: Jul 08, 2026, 06:36 AM UTC
Resolved: Jul 08, 2026, 08:11 AM UTC
Duration: 1h 35m

Affected: American Express (APACS)

Timeline · 4 updates

identified Jul 08, 2026, 06:36 AM UTC

We are aware of an issue affecting transaction processing for American Express. Our team is currently investigating the cause and working to restore normal service as quickly as possible. Our gateway remains operational at this time.
identified Jul 08, 2026, 06:36 AM UTC

We are continuing to work on a fix for this issue.
monitoring Jul 08, 2026, 07:31 AM UTC

We have identified and resolved the issue with American Express transactions and will continue to monitor its status. We will provide another update when we have confirmed that it is stable. The estimated impact was from from 8th July 05:14 UTC to 8th July 07:10 UTC
resolved Jul 08, 2026, 08:11 AM UTC

The issue has now been resolved and services are now operating normally. We will continue to monitor to ensure stability and appreciate your patience throughout this incident.

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Major June 23, 2026

Processing Issues

Detected by Pingoru: Jun 23, 2026, 07:56 PM UTC
Resolved: Jun 23, 2026, 08:58 PM UTC
Duration: 1h 2m

Affected: Worldpay (APACS)

Timeline · 3 updates

identified Jun 23, 2026, 07:56 PM UTC

We are monitoring an issue that is impacting processing performance on Worldpay. As a result, some transactions may take longer to process or will need to be retried. We thank you for your patience.
monitoring Jun 23, 2026, 08:31 PM UTC

Worldpay has determined this a third-party power outage. They have confirmed power has been restored and are continuing to work towards recovering all platforms.
resolved Jun 23, 2026, 08:58 PM UTC

The issue has been resolved and services have returned to normal operation. We will continue to monitor for stability.

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Minor May 30, 2026

Service Incident - Chase Paymentech Salem

Detected by Pingoru: May 30, 2026, 03:15 PM UTC
Resolved: May 30, 2026, 03:15 PM UTC
Duration: —

Timeline · 1 update

resolved May 30, 2026, 03:29 PM UTC

We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result. The incident is isolated to Chase Paymentech Salem.

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Major May 18, 2026

Service Incident

Detected by Pingoru: May 18, 2026, 10:55 PM UTC
Resolved: May 18, 2026, 11:25 PM UTC
Duration: 29m

Affected: Chase Paymentech (Stratus / Salem)Chase Paymentech (Tandem / Tampa)

Timeline · 3 updates

investigating May 18, 2026, 10:55 PM UTC

Our engineering team is currently investigating elevated decline rates and timeouts impacting Chase Paymentech Salem and Chase Paymentech Stratus transactions.
monitoring May 18, 2026, 11:14 PM UTC

Declines and timeouts have decreased. Our engineering team is continuing to monitor to ensure ongoing reliability and stable transaction processing.
resolved May 18, 2026, 11:25 PM UTC

This incident has been resolved.

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Notice April 21, 2026

ECNX declines

Detected by Pingoru: Apr 21, 2026, 03:44 AM UTC
Resolved: Apr 21, 2026, 06:08 AM UTC
Duration: 2h 23m

Affected: Elavon (APACS)

Timeline · 3 updates

investigating Apr 21, 2026, 03:44 AM UTC

We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result.
identified Apr 21, 2026, 03:53 AM UTC

Elavon has confirmed that maintenance is currently underway on their authorization host.
resolved Apr 21, 2026, 06:08 AM UTC

The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.

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Notice April 8, 2026

CPS Transaction Incident

Detected by Pingoru: Apr 08, 2026, 04:08 AM UTC
Resolved: Apr 08, 2026, 04:35 AM UTC
Duration: 27m

Affected: Chase Paymentech (Stratus / Salem)

Timeline · 2 updates

investigating Apr 08, 2026, 04:08 AM UTC

We’re currently investigating an issue causing some CPS (Chase Salem) transactions to be declined or experience timeouts. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
resolved Apr 08, 2026, 04:35 AM UTC

The issue affecting CPS (Chase Salem/Paymentech) transactions has been resolved. We observed a period where some transactions were declined or experienced timeouts due to a temporary connection issue with CPS. The connection has since stabilized, and transaction processing is operating normally. We will continue to monitor the system to ensure ongoing reliability.

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Minor March 20, 2026

Intermittent Connection Timeouts To Vantiv

Detected by Pingoru: Mar 20, 2026, 04:19 PM UTC
Resolved: Mar 20, 2026, 04:40 PM UTC
Duration: 20m

Affected: Worldpay / Vantiv (610)

Timeline · 2 updates

monitoring Mar 20, 2026, 04:19 PM UTC

We have observed intermittent timeouts to FACe - Vantiv and Worldpay eCommerce. We are monitoring the situation.
resolved Mar 20, 2026, 04:40 PM UTC

We have observed no further errors.

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Critical February 20, 2026

Connection to Moneris

Detected by Pingoru: Feb 20, 2026, 06:14 PM UTC
Resolved: Feb 20, 2026, 11:29 PM UTC
Duration: 5h 15m

Affected: Moneris Solutions

Timeline · 5 updates

investigating Feb 20, 2026, 06:14 PM UTC

We are currently investigating a potential connection issue with the Moneris eSelect processor that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result. We are currently investigating and will provide an update as soon as possible
identified Feb 20, 2026, 06:29 PM UTC

The issue has been confirmed by Moneris that it is on their end. We will update periodically as they provide us with updates.
monitoring Feb 20, 2026, 06:46 PM UTC

We are now seeing some approvals coming through. Moneris has updated their status page to indicate that they are working on a fix.
monitoring Feb 20, 2026, 08:00 PM UTC

Transaction processing has returned to an operational state. Upon further investigation from Moneris, the issue originated from a Cloudflare outage. We will continue to monitor.
resolved Feb 20, 2026, 11:29 PM UTC

This incident has been resolved.

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Notice February 14, 2026

Connection to Barclays

Detected by Pingoru: Feb 14, 2026, 01:29 AM UTC
Resolved: Feb 14, 2026, 08:41 AM UTC
Duration: 7h 11m

Affected: Barclaycard (APACS)

Timeline · 5 updates

investigating Feb 14, 2026, 01:29 AM UTC

We are currently investigating a potential connection issue with Barclays that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result. We are currently investigating and will provide an update as soon as possible
investigating Feb 14, 2026, 01:37 AM UTC

We are continuing to investigate this issue.
identified Feb 14, 2026, 01:52 AM UTC

The issue appears to be with the Barclays service
monitoring Feb 14, 2026, 02:19 AM UTC

We are currently seeing intermittent approvals and will continue to monitor.
resolved Feb 14, 2026, 08:41 AM UTC

This incident has been resolved.

Read the full incident report →

Notice December 2, 2025

Intermittent errors

Detected by Pingoru: Dec 02, 2025, 06:31 PM UTC
Resolved: Dec 02, 2025, 08:14 PM UTC
Duration: 1h 42m

Affected: Global - Authorization Platform

Timeline · 4 updates

investigating Dec 02, 2025, 07:31 PM UTC

Our engineering team is currently investigating elevated error rates and failed capture attempts.
identified Dec 02, 2025, 07:43 PM UTC

We have identified the issues relating to the elevated error rates and failed capture attempts. Engineers are working to resolve the issue as soon as possible.
monitoring Dec 02, 2025, 07:47 PM UTC

We have seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.
resolved Dec 02, 2025, 08:14 PM UTC

The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.

Read the full incident report →

Minor October 23, 2025

Service Incident - Tsys Sierra EMV

Detected by Pingoru: Oct 23, 2025, 04:40 PM UTC
Resolved: Oct 23, 2025, 07:53 PM UTC
Duration: 3h 13m

Affected: TSYS (Sierra)

Timeline · 2 updates

identified Oct 23, 2025, 04:40 PM UTC

Tsys are investigating an ongoing issue on the Tsys Sierra platform causing communications failures. Customers may experience delays in authorisation processing. Further updates will be provided when available.
resolved Oct 23, 2025, 07:53 PM UTC

This incident has been resolved.

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Notice October 23, 2025

Service Incident - Tsys Sierra EMV

Detected by Pingoru: Oct 23, 2025, 09:50 AM UTC
Resolved: Oct 22, 2025, 10:00 PM UTC
Duration: —

Timeline · 1 update

resolved Oct 23, 2025, 09:50 AM UTC

Between 23:04 22/10/2025 BST and 04:13 22/10/2025 BST, a network communications issue with the TSYS host caused intermittent authorisation and settlement failures. A small number of settlement batches were affected, which will result in delayed funding or settlement occurring outside of the usual schedule. The issue has been resolved, and all systems are now operating normally.

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Minor June 19, 2025

Service Incident - Chase Paymentech (Stratus / Salem) Settlement

Detected by Pingoru: Jun 19, 2025, 10:35 AM UTC
Resolved: Jun 19, 2025, 04:09 PM UTC
Duration: 5h 33m

Affected: Chase Paymentech (Stratus / Salem)

Timeline · 3 updates

investigating Jun 19, 2025, 10:35 AM UTC

An issue has caused a delay in the posting of Chase Stratus transactions to Chase for settlement. As a result, funding to accounts may also be delayed. A further update will be provided shortly with more information.
identified Jun 19, 2025, 12:59 PM UTC

The internal system issue that caused issue for Chase Stratus transactions in settlement has now been identified and is being resolved. Transactions in the last two days might have been affected. As a result, funding to accounts may be delayed. A further update will be provided shortly with more information.
resolved Jun 19, 2025, 04:09 PM UTC

The internal system issue that has affected the settlement of certain Chase Stratus/Salem transactions has now been resolved. The affected transactions were from 17th of June 2025 and 18th of June 2025; these were resubmitted by 15:35 UTC 19th of June 2025. As a result, the associated funding to accounts may have been delayed or otherwise affected.

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Minor June 4, 2025

Service Incident - Barclaycard (HISO)

Detected by Pingoru: Jun 04, 2025, 11:16 AM UTC
Resolved: Jun 04, 2025, 04:20 PM UTC
Duration: 5h 4m

Affected: Barclaycard (HISO)

Timeline · 3 updates

identified Jun 04, 2025, 11:16 AM UTC

We have identified an issue affecting Apple/Google Pay transactions for Barclaycard HISO. NMI engineers have identified the issue and are working on a resolution. We have contacted the processor regarding this issue. An update will be provided shortly.
monitoring Jun 04, 2025, 02:27 PM UTC

We have deployed an update and have since seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.
resolved Jun 04, 2025, 04:20 PM UTC

The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.

Read the full incident report →

Minor April 16, 2025

Investigating - WebMIS login issues

Detected by Pingoru: Apr 16, 2025, 09:13 AM UTC
Resolved: Apr 16, 2025, 01:17 PM UTC
Duration: 4h 3m

Affected: Global - WebMISGlobal - WebMIS

Timeline · 4 updates

investigating Apr 16, 2025, 09:14 AM UTC

We are currently investigating problems some users are having with logging into WebMIS.
monitoring Apr 16, 2025, 09:59 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Apr 16, 2025, 01:17 PM UTC

We are continuing to monitor for any further issues.
resolved Apr 16, 2025, 01:17 PM UTC

This incident has been resolved.

Read the full incident report →