Resolved after 29 minutes, affecting Chase Paymentech (Stratus / Salem) and Chase Paymentech (Tandem / Tampa), on May 18, 2026.
Declines and timeouts have decreased. Our engineering team is continuing to monitor to ensure ongoing reliability and stable transaction processing.
Affected components
Chase Paymentech (Stratus / Salem)Chase Paymentech (Tandem / Tampa)
Update timeline
- investigating May 18, 2026, 10:55 PM UTC
Our engineering team is currently investigating elevated decline rates and timeouts impacting Chase Paymentech Salem and Chase Paymentech Stratus transactions.
- monitoring May 18, 2026, 11:14 PM UTC
Declines and timeouts have decreased. Our engineering team is continuing to monitor to ensure ongoing reliability and stable transaction processing.
- resolved May 18, 2026, 11:25 PM UTC
This incident has been resolved.
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