Countingup Outage History

Countingup is up right now

There were 5 Countingup outages since February 10, 2026 totaling 29h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.countingup.com

Minor April 27, 2026

Provider outage - card payment issues

Detected by Pingoru
Apr 27, 2026, 11:04 AM UTC
Resolved
Apr 27, 2026, 01:14 PM UTC
Duration
2h 10m
Affected: 📥 Inbound account transfers🎉 New account sign up📱 Countingup app📤 Outbound account transfers💳 Card payments💷 Cash withdrawals💰 Cash deposits🤝 Accountant hub🙋 Customer support
Timeline · 2 updates
  1. investigating Apr 27, 2026, 11:04 AM UTC

    One of our providers is experiencing technical difficulties, which is affecting: - Card transactions We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

  2. resolved Apr 27, 2026, 01:14 PM UTC

    Our provider has resolved the issue affecting card transactions.

Read the full incident report →

Major April 26, 2026

Provider outage impacting online card payments and outbound account transfers

Detected by Pingoru
Apr 26, 2026, 09:03 AM UTC
Resolved
Apr 26, 2026, 11:49 PM UTC
Duration
14h 45m
Affected: 📤 Outbound account transfers💳 Card payments
Timeline · 5 updates
  1. investigating Apr 26, 2026, 09:03 AM UTC

    One of our providers is experiencing technical difficulties, this is affecting the 3DSecure system that is used when you use your Countingup card to make purchases online (ecommerce). These payments will not succeed if they are required to be verified through 3DSecure. In person card payments (contactless, chip & pin) are not affected. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

  2. investigating Apr 26, 2026, 11:02 AM UTC

    Our provider is also experiencing intermittent issues with outbound account transfers using the Faster Payments scheme. Customers may see errors in the mobile app when trying to make outbound account transfers. We apologise for the continued inconvenience caused.

  3. investigating Apr 26, 2026, 01:49 PM UTC

    Our provider has resolved the issue affecting the 3DSecure system that is used when you use your Countingup card to make purchases online (ecommerce). These payments will now succeed again. The provider continues to work on resolving the issues impacting outbound account transfers. We apologise for the continued inconvenience caused.

  4. monitoring Apr 26, 2026, 11:37 PM UTC

    Outbound account transfers are now operating normally. We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.

  5. resolved Apr 26, 2026, 11:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 19, 2026

Provider outage affecting Countingup card payments

Detected by Pingoru
Apr 19, 2026, 10:19 AM UTC
Resolved
Apr 19, 2026, 11:42 AM UTC
Duration
1h 23m
Affected: 💳 Card payments💷 Cash withdrawals
Timeline · 5 updates
  1. investigating Apr 19, 2026, 10:19 AM UTC

    One of our providers is experiencing technical difficulties, this is affecting the authorisation of payments made with your Countingup card. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

  2. investigating Apr 19, 2026, 10:42 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 19, 2026, 10:43 AM UTC

    Our provider is continuing to investigate this issue. Cash withdrawals at ATMs are also being affected. We apologise for any inconvenience caused.

  4. monitoring Apr 19, 2026, 10:57 AM UTC

    Countingup card payments and cash withdrawals are now being processed correctly again. We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.

  5. resolved Apr 19, 2026, 11:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 9, 2026

Provider outage affecting inbound and outbound account transfers

Detected by Pingoru
Apr 09, 2026, 08:07 AM UTC
Resolved
Apr 09, 2026, 02:30 PM UTC
Duration
6h 23m
Affected: 📥 Inbound account transfers📤 Outbound account transfers
Timeline · 4 updates
  1. investigating Apr 09, 2026, 08:07 AM UTC

    One of our providers informed us that they experienced technical difficulties. This has affected the processing of both inbound and outbound account transfers through the Faster Payment scheme between 04:41 and 08:21 BST. All payments initiated before or after this timeframe have not been impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

  2. investigating Apr 09, 2026, 12:05 PM UTC

    Our provider has identified the issue and is currently working on processing the affected Faster Payments.

  3. investigating Apr 09, 2026, 02:29 PM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 09, 2026, 02:30 PM UTC

    This incident has now been resolved. All affected payments should now have been processed. We apologise for any inconvenience caused.

Read the full incident report →

Major February 10, 2026

Provider outage intermittently affecting outbound account transfers

Detected by Pingoru
Feb 10, 2026, 08:52 AM UTC
Resolved
Feb 10, 2026, 01:26 PM UTC
Duration
4h 33m
Affected: 📤 Outbound account transfers
Timeline · 5 updates
  1. investigating Feb 10, 2026, 08:52 AM UTC

    One of our providers is experiencing technical difficulties, this is intermittently affecting the processing of outbound account transfers through the faster payments scheme. You may see errors when attempting to make an outbound account transfer through the mobile app. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

  2. monitoring Feb 10, 2026, 09:30 AM UTC

    Our provider has implemented a fix for the issue affecting outbound account transfers. We are continuing to monitor the situation and apologise for any inconvenience caused.

  3. investigating Feb 10, 2026, 09:42 AM UTC

    Our provider continues to have issues impacting outbound account transfers, despite the previously communicated fix. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

  4. monitoring Feb 10, 2026, 12:25 PM UTC

    Our provider has implemented a fix for the issue affecting outbound account transfers, and we can see these are now succeeding. We are continuing to monitor the situation and apologise for any inconvenience caused.

  5. resolved Feb 10, 2026, 01:26 PM UTC

    This incident has been resolved.

Read the full incident report →

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