Provider outage - Post office cash deposits & card payment issues

Update timeline

1. investigating Apr 27, 2026, 02:45 PM UTC

   One of our providers is experiencing technical difficulties, which is affecting: - Card transactions We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

2. monitoring Apr 27, 2026, 04:51 PM UTC

   Card payments are now operating normally. We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.

3. monitoring Apr 27, 2026, 04:59 PM UTC

   We are continuing to monitor for any further issues.

4. monitoring Apr 28, 2026, 07:59 AM UTC

   Services have been restored. Please be aware that some customers may experience occasional interruptions while the systems fully stabilise. We are continuing to monitor the situation closely, and we will share updates if anything changes.

5. identified Apr 28, 2026, 04:29 PM UTC

   We have been informed by our banking provider that, for a period of time, customers will be unable to make cash deposits at the Post Office. Our provider is working to resolve this as soon as possible. We are continuing to monitor the situation with card payments, but card payment functionality is fully restored.

6. monitoring Apr 29, 2026, 08:05 AM UTC

   Cash deposit services at the Post Office have been restored. We are continuing to monitor all of our systems and services closely. We will share further updates if anything changes.

7. monitoring May 02, 2026, 08:33 AM UTC

   Services are back online, though you may still see some brief interruptions as systems stabilise. Our provider is currently processing the data files that were delayed during the outage. This is primarily affecting balance updates for a small number of customers. If you have any concerns, please reach out to our Support team via the app.