Countingup incident

Provider outage affecting card payments

Resolved after 1 hour 4 minutes, affecting 🏦 Banking (23-69-72 sort code) (💳 Card payments), on November 3, 2026.

resolved Nov 03, 2026, 03:28 PM UTC

Our providers have reported that the service has been restored and is functioning as expected. You can now attempt to make any card transactions which were previously unsuccessful 💳 💬 Need help? If you have any further questions, please reach out to our Support team directly through your app or email us at [email protected] "[email protected]": mailto:[email protected].

Started
Nov 03, 2026, 02:24 PM UTC
Resolved
Nov 03, 2026, 03:28 PM UTC
Duration
1h 4m
Detected by Pingoru
Nov 03, 2026, 02:24 PM UTC

Affected components

🏦 Banking (23-69-72 sort code) (💳 Card payments)

Update timeline

  1. investigating Nov 03, 2026, 02:24 PM UTC

    We've been notified of technical difficulties that are impacting the processing of online card transactions that require further online verification 💳. Our provider is currently working on identifying the root cause and resolving the issue swiftly. ⚠️ How this affects you Online card transactions that require further verification may be timing out, not completing or showing an error. Please don't re-attempt the transaction until the issue has been resolved. 💬 Need help? If you have any questions, please reach out to our Support team directly at [email protected]: mailto:[email protected].

  2. resolved Nov 03, 2026, 03:28 PM UTC

    Our providers have reported that the service has been restored and is functioning as expected. You can now attempt to make any card transactions which were previously unsuccessful 💳 💬 Need help? If you have any further questions, please reach out to our Support team directly through your app or email us at [email protected] "[email protected]": mailto:[email protected].

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