Provider outage impacting online card payments and outbound account transfers

Update timeline

1. investigating Apr 26, 2026, 09:03 AM UTC

   One of our providers is experiencing technical difficulties, this is affecting the 3DSecure system that is used when you use your Countingup card to make purchases online (ecommerce). These payments will not succeed if they are required to be verified through 3DSecure. In person card payments (contactless, chip & pin) are not affected. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

2. investigating Apr 26, 2026, 11:02 AM UTC

   Our provider is also experiencing intermittent issues with outbound account transfers using the Faster Payments scheme. Customers may see errors in the mobile app when trying to make outbound account transfers. We apologise for the continued inconvenience caused.

3. investigating Apr 26, 2026, 01:49 PM UTC

   Our provider has resolved the issue affecting the 3DSecure system that is used when you use your Countingup card to make purchases online (ecommerce). These payments will now succeed again. The provider continues to work on resolving the issues impacting outbound account transfers. We apologise for the continued inconvenience caused.

4. monitoring Apr 26, 2026, 11:37 PM UTC

   Outbound account transfers are now operating normally. We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.

5. resolved Apr 26, 2026, 11:49 PM UTC

   This incident has been resolved.