Countingup incident
Provider outage affecting some card transactions
Countingup experienced a major incident on July 15, 2026 affecting 💳 Card payments, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 08:09 AM UTC
We've been notified of technical difficulties that are impacting the processing of some card transactions 💳. If a transaction you're attempting to make is unsuccessful, please don't retry until the issue is fully resolved. Our provider is currently working on identifying the root cause and resolving the issue swiftly. If you need anything in the meantime, please contact our Support team from your app using the 💬 icon.
- monitoring Jul 15, 2026, 09:10 AM UTC
Our providers are reporting that the service has been restored and is functioning as expected. You can now attempt to make any card transactions which were previously unsuccessful 💳 We will continue to monitor the situation alongside our provider.
- resolved Jul 15, 2026, 11:22 AM UTC
After monitoring this situation closely, we can confirm this issue has now been resolved ✅