Countingup incident

Provider outage - card payment issues

Resolved after 2 hours 10 minutes, affecting 📥 Inbound account transfers and 🎉 New account sign up and 1 more, on April 27, 2026.

investigating Apr 27, 2026, 11:04 AM UTC

One of our providers is experiencing technical difficulties, which is affecting: - Card transactions We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

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Started: Apr 27, 2026, 11:04 AM UTC
Resolved: Apr 27, 2026, 01:14 PM UTC
Duration: 2h 10m
Detected by Pingoru: Apr 27, 2026, 11:04 AM UTC

Affected components

📥 Inbound account transfers🎉 New account sign up📱 Countingup app📤 Outbound account transfers💳 Card payments💷 Cash withdrawals💰 Cash deposits🤝 Accountant hub🙋 Customer support

Update timeline

investigating Apr 27, 2026, 11:04 AM UTC

One of our providers is experiencing technical difficulties, which is affecting: - Card transactions We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
resolved Apr 27, 2026, 01:14 PM UTC

Our provider has resolved the issue affecting card transactions.

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