Countingup incident

Provider outage - card payment issues

Major Resolved

Countingup experienced a major incident on April 27, 2026, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 11:08 AM UTC
Resolved
Apr 27, 2026, 01:14 PM UTC
Duration
2h 6m
Detected by Pingoru
Apr 27, 2026, 11:08 AM UTC

Update timeline

  1. investigating Apr 27, 2026, 11:08 AM UTC

    One of our providers is experiencing technical difficulties, which is affecting: • Card transactions We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

  2. resolved Apr 27, 2026, 02:07 PM UTC

    Our provider has resolved the issue affecting card transactions.