Countingup incident

Provider outage - card payment issues

Major

Resolved after 2 hours 6 minutes, on April 27, 2026.

investigating Apr 27, 2026, 11:08 AM UTC

One of our providers is experiencing technical difficulties, which is affecting: • Card transactions We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

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Started: Apr 27, 2026, 11:08 AM UTC
Resolved: Apr 27, 2026, 01:14 PM UTC
Duration: 2h 6m
Detected by Pingoru: Apr 27, 2026, 11:08 AM UTC

Update timeline

investigating Apr 27, 2026, 11:08 AM UTC

One of our providers is experiencing technical difficulties, which is affecting: • Card transactions We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
resolved Apr 27, 2026, 02:07 PM UTC

Our provider has resolved the issue affecting card transactions.

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